Overview: Eden Scott is delighted to be working with Stair Estates, a diversified rural estate in Scotland with a varied portfolio of properties.
The position of Visitor Services Manager has been created to focus on Castle Kennedy Gardens. We are seeking an experienced professional to join the team and play a pivotal role in ensuring that the management objectives of Stair Estates are achieved through excellent customer service.
Job Summary
The Visitor Services Manager will be responsible for delivering the highest standard of visitor experience at Castle Kennedy Gardens. This includes managing the Shop, Tea Room, and Plant Centre, as well as leading and managing a small team of staff.
Responsibilities
* Day-to-day management of the Shop, Tea Room, and Plant Centre
* Leading and managing a small team of staff
* Managing performance, recognising training needs and potential where appropriate
* Strategic, creative, and financial management of the gift shop and tearoom
* Assisting with the annual marketing programme
* Developing and implementing action plans based on customer feedback, mystery visitor and Visit Scotland audits
* Taking responsibility for managing and developing the visitor experience at the Holiday Cottages
* Planning, implementing and reviewing a wide range of annual events
Requirements
To be successful in this role, you will need:
* Experience in retail and visitor services sectors, ideally within another Visitor Attraction, Hospitality, Tourism or similar operation
* Experience supervising and motivating staff
* Ability to demonstrate good health and safety awareness
* Strong IT skills - office management, report and stock takes
* Excellent written communication, copywriting, and proof-reading skills (blogging, vlogging and social networks)
* A good understanding of public expectations of a garden attraction
* An appreciation of marketing, promotion and the influence of social media
* An enjoyment of rural life and working on an Estate
* Full driver's license is required
Benefits
This role offers a competitive salary of £40,000 plus company benefits. Accommodation is available in a two-bedroom cottage with garden at a very reasonable rate and re-locating candidates will be offered this property or another rent free for the first three months.