About the Hotel Heathrow
Atrium Hotel Heathrow has a new and exciting opportunity for a dynamic Director of Sales who will be looking after the corporate business as well. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.
About Director of Sales role
A Director of Sales shall generate and develop hotel sales in all revenue generating departments and to implement the hotel sales plans.To maximize revenue development from all market segments as per the Sales plan. To manage and motivate the Sales team and coordinate their efforts so that they are effective ambassadors for hotel and reach the set targets.
The successful Director of Sales will undertake the following duties:
Increase occupancy, average rate and profits of the hotels through proactive planning, guidance and training of hotel sales personnel.
Represent the sales functions and corporate sales functions and needs of the hotel in the development of the Companys business development strategies.
Strong knowledge of Heathrow / Hounslow area to drive potential business sales
Implement and oversee the sales account management system including the corporate business.
Assist in the setting of personal targets for the sales team and regularly review to ascertain team and individual performance.
Develop and implement a well-defined and focussed Sales Plan with specific activities for each market.
Establish and maintain active working relationships with selected key accounts via individual account management sales plans.
Co-ordinate and attend specific industry events and trade shows.
Initiate and fulfill targeted client familiarisation trips.
Oversee and manage regular direct mail campaigns as per the Sales Plan
Conduct product training to agents in line with the Regional Sales Plan.
Keep abreast of, and report on, market trends, competitor activities and client feedback in month end reports.
Assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
Manage and lead the Sales Team by ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals. As well shall be able to adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
Ensure that the Department's operational budget is adhered to, within the costs and expenditure approved.
To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
To be flexible and extend job duties if required, to meet business demands and guest service needs.
To conduct and contribute to regular departmental communications meetings.
Director of Sales Skills and Requirements
Exceptional customer care skills.
Ability to work in a busy environment
Knowledge of Local area Heathrow / Hounslow
Ability to maintain good working relationships with colleagues across the hotel
Constantly improve knowledge and show a desire to learn, attend companys trainings
Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
Maintain high levels of enthusiasm and commitment to every task undertaken
Good communication skills
Proficiency in English Language is strongly preferred
Opera PMS and Symphony system experience is preferable
Previous experience in hotel environment is a requisite
Benefits
Discounted offers for various High Street outlets
Discounted stay at company's hotels-subject to availability
Meal on duty
Food and Beverage discount on Hotels F&B Outlets
28 days paid holidays including bank holidays
Market related Salary
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
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