To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’. •Scheduling rotas and routes for the carers, allowing adequate time for travelling, plus ensuring shifts are allocated as efficiently as possible in line with business needs, dealing with amendments, cancellations and any problems and issues that arise. •To represent the Company in a professional manner always, on the telephone, face to face or in written communication. •To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner. •To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and CQC. •To ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focused reviews of services. •To ensure compliance with Sunlight Care’s Development & Training and Supervision Policies. •To ensure the delivery of person-centred care/support services that promote independence,choice and dignity to empower people to live as independently as possible. •To ensure care/support services are structured in a way that provides flexibility, reliability and continuity. •Co-ordination of care workers across all areas and deputise for the Registered Manager as and when required. •To visit Service Users and to produce reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager. •To carry out any other tasks required by the Registered Manager that are commensurate with the level of responsibility. •To deliver services that ensure duty of care to the service user and staff providing the service. •To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social work teams etc. •To ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service. •To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources. •Train new starters in their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities. •To represent Sunlight Care in a professional manner, reflecting our core values and belief. •Undertake any other duties as and when necessary that are commensurate with the level of responsibility