Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
The Sales Tender Repair Specialist is responsible for providing on-site customer service and managing sales opportunities with our service business to ensure KPIs and high-level customer satisfaction.
As a Sales Tender Repair Specialist, you will be a part of our Service team and work towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on-site communication to the customer and internal partners.
The successful applicant is an effective communicator, curious about the customer's business, and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.
Customer Relationship Management
* Accountable for developing KONE’s position and customer base in the market.
* Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.
* Ensures development of customer relationships, profitability, customer loyalty, and satisfaction.
* Accountable for management of large customer accounts and ensuring that contractual data is correct at all times, addressing billing issues, contract improvements, package usage, quote quality, and general ownership of the role.
* Identifies and builds relationships with key decision-makers, potential new targets, and influencers.
* Promotes and demonstrates the value of KONE and delivers excellent customer service.
Manage Sales Funnel
* Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
* Accountable for ensuring results within orders, contracts, profitability, and market price development.
* Gives direction and focus on the right customers through proper customer analysis.
* Ensures the correct value propositions for customers.
* Executes and advises on pricing guidelines for the area and supports challenges.
* Approves tenders.
* Utilizes global processes and tools for local benefit and maximized activity levels.
Skills and Experience Required:
* Previous sales experience (understanding of business-to-business sales).
* Account Management experience.
* Understanding of targets, forecasting, and managing sales funnels and results.
* The ability to influence and negotiate.
* Target sales driven.
* Good customer service experience.
* Handling customer questions and inquiries.
* Flexible working mindset.
* Good written and spoken English.
* Good IT skills.
* CRM usage, SAP, or data awareness (preferable but not necessary).
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, KONE Discounts, Quarterly Commission & Hybrid working.
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