Job description
Freight & Logistics Administrator - Sunbury-On-Thames
We are currently looking for a Customer Service Administrator to join a leading global logistics provider, based in Sunbury, Middlesex. This position is for Maternity cover only; based on performance, it could lead to temp-Permanent. The start date for this position will be as soon as possible.
To provide operational support and excellent customer service to all customers and external partners. To meet deadlines and complete the work in a sufficient and timely manner as outlined by the office Supervisor and Team Leader. Able to operate flexibly in a team working environment, ensuring that performance standards are met, whilst promoting safe working practices.
Candidate responsibilities will include:
* Provide support and assistance with both internal & external customers
* Manifest daily export trailers and send related pre-advice
* Update collection and delivery status in a timely manner
* Monitor inbound/outbound calls daily
* Answer customer queries within the agreed turnaround
* Provide administrative support for any customer reporting requirements
* Liaise with internal partner platforms
* Ability to use own initiative to support problem solving
* Build professional relationships with all partners
* Provide delivery information to sites as requested
* Complete customer projects
* Other adhoc tasks in support of the operation as directed/requested
Knowledge, Skills, or Abilities:
* Excellent customer service and telephone manner
* PC literacy with understanding of Outlook, Excel, Word, and PowerPoint
* The ability to use/learn software packages that are applicable to the job
* Ability to prioritise, work independently, and reach defined targets
* Good interpersonal skills - able to deal with people at all levels
* Passionate about delivering customer service excellence
* Positive and can-do attitude
Hours: Monday - Friday 09:00-18:00. Hours could change to 06:00 am/08:00 am starts depending on business needs.
If you have the right attributes, drive, and want to be part of a successful team, we want to speak to you.
Please text SUNBURY to 07858518596.
Job Type: Full-time
Pay: £12.00 per hour
Schedule:
* Day shift
* Monday to Friday
* No weekends
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