Are you passionate about solving complex technical issues and providing top-tier support? As an L2 Desktop Engineer, you'll be at the heart of delivering second-line technical support, tackling a wide range of IT challenges, and ensuring seamless service for our clients. If you enjoy troubleshooting, working with cutting-edge technology, and making a direct impact on IT operations, we want to hear from you What will you be doing? Desktop & Hardware Support : You'll troubleshoot and resolve a variety of issues related to desktops, printers, laptops, and other peripherals, all while ensuring compliance with security standards and hardware warranty requirements. Break/Fix Support : Diagnose and repair system issues with a focus on minimal disruption to the end-user experience. System Administration : Perform basic administrative tasks on operating systems and popular software, providing desk-side support to ensure smooth operations. Customer-Focused Service : Complete service requests with technical expertise and excellent customer care, ensuring problems are resolved quickly and efficiently. Maintaining Service Levels : Monitor assigned service calls to ensure service level agreements are met and problems are escalated to the right teams when necessary. Routine IT Tasks : Manage tasks such as new starter equipment setup, office relocations, printer maintenance, and basic PC imaging and builds. Shift Hours : Monday to Friday, 9:00 AM – 5:00 PM. What will you bring to the table? Technical Expertise : Strong knowledge of Windows 10, Office 365, and experience with SCCM / MECM for application deployment and troubleshooting. Security Know-How : Experience with MS Defender, Bitlocker, and vulnerability management to research and resolve system and application vulnerabilities. ITSM software: Proficiency on ServiceNow or an alternative ITSM software. IT Support Skills : Proficiency in Active Directory, Mobile Device Management technologies, and general desktop support, including the ability to handle complex issues. Networking Basics : Solid understanding of TCP/IP, DNS, DHCP, VPN, and RDP. Basic knowledge of enterprise LAN and WAN setups and concepts Tools & Software Knowledge : Familiarity with Anti-virus/Anti-spyware software and knowledge of Crowdstrike or Qualys (ideal but not essential). Experience & Communication : Ability to provide clear, technical explanations and deliver effective support to internal users. Physical Capability : Ability to safely lift and move computer equipment. UK Work History : A minimum of 5 years of UK-based work history, eligible for reference checks for airside roles. Flexibility : Open to working a 24-month Fixed Term Contract (FTC) Physical Requirements: Able to lift or push 20-40 kilograms of equipment if needed. Able to stand or kneel for extended periods of time. Able to use mechanical tools. Salary: We offer a competitive salary b enefits: Holiday Leave Pension Life Insurance Perkbox discounts Access to an ongoing training and career development platform Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer. ITSupport TroubleshootingExperience WindowsSupport ITHardware AirportExperience AirlineExperience jobsinhorley jobsinIT