This is a unique opportunity to be part of a rapidly growing business. Due to this growth an exciting opportunity has arisen to for a Resident Manager where you will be accountable for providing an exceptional and seamless resident experience.
- Based in Leatherhead
- £35,000 - £38,000 (DOE)
- Monday - Friday, 8am - 5pm or 9am - 6pm
- Every other Saturday, 9am - 5pm *when Saturdays are worked Sunday & Mondays are off
- 40 hours per week
Benefits:
* 25 days holiday + bank holidays
* Contributory pension
* Parking on site
* Private medical
* On site gym
* Training provided
Job specification:
* Conduct property viewings, ensuring smooth transition from inquiry to reservation for optimal occupancy.
* Communicate confidently with prospective tenants, current residents, and all relevant parties.
* Provide exceptional service from initial inquiry through move-in and throughout the residency.
* Getting involved with seasonal events.
* Drive customer satisfaction across platforms (Zendesk, Google, Homeviews, HubSpot).
* Achieve targets for occupancy, pricing, revenue, and NPS.
* Complete inventory check-ins/outs using Inventory Base.
* Inspect properties for maintenance standards and report issues.
* Manage the move-out process and deposit release via TDS Custodial scheme.
* Ensure accurate data recording and adherence to policies.
* Support resident events, office functions, and holiday cover duties.
* Assist wi...