Fixed Term 12 months The Role Tapi are looking for an ambitious Technical Advisor to join the Technical Operations Team. The successful candidate will have a can-do attitude, capable of resolving technical problems for office and store-based colleagues, while providing excellent customer service throughout. They will have the opportunity to grow within the role, benefitting from a personal development plan designed and mentored by their manager, the Technical Operational Lead. The successful candidate will also have the opportunity to lead and develop projects that will help shape the future of how Tapi continues to operate. This is a highly important role within the company, as technology is an essential ingredient to Tapi’s future growth and success. The Tech Advisor role is key to ensuring Tapi colleagues can continue to provide exceptional service to our customers. The Big Package 25 days holiday plus 8 bank holidays A day off for your birthday Perks and EAP platform 25% staff discount Cycle to work scheme Bonus scheme Key Responsibilities: • Provide high-quality technology support for a large-scale national retailer • Quickly resolve technology issues to minimise disruptions, allowing colleagues to go about their work. • Support and manage Microsoft Endpoint Manager (InTune). • Manage and support Business Central environment. • Handle device configurations, updates, and security policies. • Offer dedicated support for desktop systems, including software and hardware issues. • Administer and support Office 365 applications and users. • Address access, email, and application-related issues within the Microsoft/Office 365 suite. • Assist with SharePoint administration, permissions, and troubleshooting. • Support a variety of devices, including laptops and mobile devices. • Set up devices for new employees and conduct necessary inductions. • Follow IT security best practices in all responsibilities. • Assist in monitoring and mitigating potential security threats • Build and manage projects related to the technical operations of Tapi. • Manage and build rapports with 3rd party vendors. Profile Experience and Knowledge: • Proven experience providing IT support or an understanding to the level required • Hands-on experience with Microsoft Endpoint Manager (InTune). • Proficiency in desktop support and troubleshooting. • Experience in Microsoft Office 365 administration and support. • Familiarity with SharePoint administration and support. • Familiarity with Microsoft Teams • Familiarity with Business Central • Experience supporting various devices, including laptops and mobile devices. • Strong understanding of IT security principles. About you Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users clearly. • Exceptional customer service skills, empathy, and patience when dealing with users of varying technical backgrounds. • Strong problem-solving skills and the ability to efficiently manage multiple tasks. • Adaptable and effective in a fast-paced environment. • Proactive with strong organisational and time management skills. • Attention to detail. • Ability to build good working relationships. • Flexibility and adaptability while maintaining a positive attitude. Get to Know us We’re Tapi, a flooring retailer with a difference, and we’re here to change the world (well… the flooring world at least). We’ve started a revolution and it’s contagious. In the 7 years we’ve opened over 170 stores and with a flock of mobile showrooms buzzing around the country, we’re serving our customers like they’ve never been served before. We've rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we aren't stopping there Floors are what get us out of bed in the morning and putting a smile on our customers face is our daily motivation. We deliver incredible service for anybody, any house, and any budget. Our (not-so-secret) secret to our success is our people. We aren't just a company; we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better. Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.