E-Billing Supervisor – Finance – Legal Firm
Law Firm. Hybrid working (1 or 2 days per week in Leeds centre Office)
The Company
Our client is a global leading Law Firm with offices around the world.
Salary and Benefits
c£40k plus Bonus and a host of benefits and hybrid remote working:
* Comprehensive health coverage (medical, dental and optical)
* Educational assistance and professional development programmes
* Savings or pension plan
* Global mental wellness programme
* Sports clubs and social events
About the Role
The E-Billing team consists of 9 E-Billing specialists, one onboarding coordinator, and five E-Billing Administrators. The E-Billing Supervisor reports to the E-Billing & External Fee Rates Manager and will be responsible for the supervision of the team. Primary responsibilities include:
* Direct supervision of the 9 strong e-billing team including distribution of workload, training and development, and ensuring the team provides a superior level of customer service.
* Thorough analysis of team's performance reviews, feedback, and action planning aiming for continuous improvements.
* Continue to develop the team's skills and knowledge so they meet SLA targets and their yearly SMART objectives.
* Work with the team to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements.
* Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows.
* Being the point of contact for escalations for the team and ensuring the queries are handled correctly and promptly through to appropriate resolution.
* The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships.
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
* Prior E-Billing or Billing knowledge is desired including supervisory experience.
* Good IT skills and experience on financial applications. General technological awareness.
* Process documentation, review, and development.
* Strong query resolution skills and excellent data input skills with first-time accuracy.
* Experience of working in a multi-currency environment (preferred but not essential).
* Experience of working in a shared service environment (preferred but not essential).
* Competent Excel and Word user.
* Self-motivated, pro-active, and driven to improve at all times.
* A team player, capable of working together towards a common target.
* Deliver a 'can do' and proactive approach at all times.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing
Industries
Law Practice
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