Building long-term digital solutions at scale for our customers and employees. And enabling our employees to push their own boundaries and developing in their own individual way. Both count. Both are us.
What makes us special
* Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
* Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
* We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
* Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
* We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
* We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
What we achieve together
* You will be helping customers who contact Vaillant Service via telephone, email, SMS, live chat or WhatsApp to arrange engineer visits.
* Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
* You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service.
* Ensure all telephone calls and emails are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
* Work in line with contact centre processes and targets to ensure a professional service is provided at all levels.
* Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
What makes us successful together
* Qualifications - GCSE Grade 4 or above or an equivalent qualification in English. A passion for delivering excellent customer service to customers.
* A sound understanding of Microsoft applications and web-based platforms.
* You’re highly approachable with good interpersonal and communication skills.
* A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
* The ability to be motivated when working independently or as part of a team.
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.
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