What skills and experience we're looking for
Scale 6
Reports toNetwork Manager
Liaison withNetwork Manager, SLT, Staff and Pupils
Duties for Curriculum Network
• Assisting the Network Manager in the day to day running of the IT suite
• Management of printer fleet including installation on computers and printer hardware and consumables
• Dealing with user problems as and when they occur in line with the SLA
• Physical insight of all IT hardware-general condition, fault finding, maintenance and repairs
• Ordering and stock maintenance of PC and Printer consumables and peripherals
• Provisioning new computers and laptops and maintaining the related configuration system(s) (i.e. SCCM and Intune)
• Provisioning software and managing the related deployment and update systems (i.e. SCCM, Intune PMPC)
• Updating the asset register/inventory and producing associated reports
• Monitoring of essential services including: Network, Backup, CCTV, Wifi, Internet connection, Firewall, SIMs and escalating problems as necessary
• Recording of relatable fixes and procedures into a “playbook” record system
• Responding to 1st line support issues reported on the Helpdesk and escalating issues to the Network manager in line with the SLA
• Updating service Catalogue
• Providing ad-hoc and planned assistance and/or training to staff on the use of IT systems
• Maintaining accurate security groups for devices and users across AD and Microsoft 365
• Maintaining relationships with suppliers and sourcing quotes for software, hardware and consumables
• Providing advice to Network Manager and/SLT on software and hardware purchases
• Assessing health and safety issues relating to the use and positioning of IT hardware across the school and providing advice to the H&S Officer
• Arranging suitable equipment or solutions to resolve problems with the positioning of practical use of IT hardware across the school, liaising with the Site Team where necessary
• Maintaining a strong positive relationship with staff members in all departments of the school, facilitating good communication and ”Customer Service”
• Assisting with the application of the Disaster Recovery and Cyber Response plans
• Assist the Network Manager with regular “Lab” tasks, such as SIMs disaster recovery Keeping up-to-date with IT trends, with a specific focus on education, attending seminars, conferences and training
• Maintain familiarity with Disaster Recovery/Cyber Response procedures, and day to day administration of the network with a view to the potential incapacitation of the Network Manager
General
• To participate in the performance and development review process, taking personal responsibility for identification of learning, development and training opportunities in discussion with line manager
• To comply with individual responsibilities, in accordance with the role, for health & safety in the workplace
• Ensure that all duties and services provided are in accordance with the School’s Equal Opportunities Policy
• The Governing Body is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment
• The duties above are neither exclusive nor exhaustive and the post holder may be required by the Headteacher to carry out appropriate duties within the context of the job, skills and grade
PERSON SPECIFICATION ASSISTANT NETWORK MANAGER
Qualifications & Experience:
Experience of Networking and IT Systems
Educated to NVQ level 3 or equivalent
Knowledge of relevant policies and procedures
Good knowledge of school procedures
Working knowledge of relevant IT systems
Literacy
Ability to read and write reports/letters
Numeracy
Good numeracy skills
Technology
Excellent working knowledge of ICT and their application
Communication:
Ability to write detailed reports
Able to use clear language to communicate information
Seeks to overcome communication barriers with children and adults
Ability to consult effectively with children and adults
Working with Children:
Understanding and implementation of school behaviour management policy
Understand and support the differences in children and adults in relation to ICT
Good understanding of the school curriculum and the important of ICT
Understanding of how ICT contributes to child development
Understand and promote the value of emotional and physical wellbeing in adults and children
Take responsibility for own wellbeing
Working with others:
Able to establish and maintain effective relationships
Ability to establish rapport and respectful and trusting relationships with children and adults using appropriate communication styles
Work effectively as part of a team
Able to contribute to effective systems to share and safeguard information
Responsibilities:
Ability to be proactive and initiate action
Ability to plan and manage own time effectively
Ability to resolve problems independently
General:
Demonstrate commitment to treating all people fairly
Excellent knowledge of Health and Safety legislation
Understand and comply with children protection procedures
Understand and comply with procedures and legislation relating to confidentiality
What the school offers its staff
The successful candidate will be a highly motivated and enthusiastic professional and be an excellent administrator. In return, the school can offer:
• Working in a popular and successful school
• A range of CPD opportunities, including tailored support for those who are looking to enhance their skills
• A happy and supportive working environment with high expectations and standards
We are committed to safeguarding and promoting the welfare of children Appointments are subject to satisfactory medical and enhanced DBS clearance and references
Please telephone 01279 421267 for an application form and further details, or download it from our web site,
Job start date: ASAP
Closing date: 21 February 2025
About St Mark’s West Essex Catholic School
St Mark’s is a successful, well-ordered and caring Catholic school for approximately 1000 boys and girls aged from eleven to eighteen, situated in the heart of Harlow, Essex.
We are committed to the highest level of achievement for pupils of all abilities and we recognise that there are no limits to a child’s potential. We aim to inspire all our pupils to achieve their best through "belonging, engaging and succeeding together". We believe in treating each pupil as an individual and valuing each person’s unique talents. Our curriculum has been designed to offer choice and to nurture all talents and abilities.
Our school was rated “good” by Ofsted at our inspection of February 2023 and “outstanding” in our Section 48 Inspection in November 2018.
St Mark’s prides itself on its exam results at both GCSE and A level, as well as the number of awards, achievements, and accomplishments of our pupils in so many different aspects of their learning.
Commitment to safeguarding
We are committed to safeguarding and promoting the welfare of children Appointments are subject to satisfactory medical and enhanced DBS clearance and references