Bank Team Administrator - Business Support Team
Surrey and Borders NHS Foundation Trust are seeking a dedicated and professional individual to join their countywide Business Support Team within a community clinical team setting. Based in Redhill and Epsom, this role will involve providing a front-line reception service, ensuring a high standard of customer care is consistently delivered. You will also offer efficient administrative support to the clinical teams, contributing to the smooth and effective operation of the service.
Main duties of the job
* A car user is required for this role.
* The position involves working across two locations in Redhill and Epsom, with the specific days at each base open to discussion.
* Rota cover is needed for the evening clinic from 5 to 7pm on Wednesdays in Redhill and Thursdays in Epsom, approximately twice a month.
Job responsibilities
Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organisations.
Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information.
Support clinical colleagues with effective co-ordination of main clinics and satellite clinics using electronic calendars.
Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems.
Book and outcome clinic appointments on the Electronic Patient Record System (EPR).
Audio and copy typing clinical and administrative documents in agreed formats and within specified timescales.
Create and maintain bespoke documents for the team including leaflets and posters.
Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure.
Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested work.
Receive and scan all referrals to our Central Referral Hub for processing.
Scanning documents and upload to the EPR.
Receive and respond to emails in an appropriate manner, forwarding where necessary.
Responsible for ensuring clean and tidy office and waiting areas with the teams stock of leaflets and forms well maintained.
Undertake clerical duties including photocopying, laminating and faxing.
Person Specification
Experience
* Experience of working in an administrative role.
* Experience of reception or public facing work including management of challenging scenarios.
* Proficiency in using Microsoft Office packages; Word, Outlook and Excel.
* Previous work in an NHS / Healthcare environment.
* Experience of working with people with mental health / substance misuse issues.
Qualifications
* NVQ Level 3 in Business Administration or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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