Job summary The successful candidate will support our clinical teams to ensure patients are safe, that we embrace quality improvement and progress with our priorities to provide high quality care. Provide a highly visible and accessible presence across the organisation, recognising and responding appropriately to situations as they arise, providing support across all service areas. This role is key in supporting the Patient Safety and Quality Manager with the implementation of the Patient Safety Incident Response Framework (PSIRF). The Patient Safety Facilitator will be responsible for managing incidents, responding to investigations and acting as a role model and expert advisor, ensuring that reviews are carried out to the highest possible standards. They will also facilitate learning responses including After Action Reviews and Swarm huddles. Main duties of the job The post holder will be required to have a visible and accessible presence across the organisation, recognising and responding appropriately to situations as they arise. Supporting our clinical teams to ensure patients are safe, that we embrace quality improvement and progress with our priorities to provide high quality care. The role will support the Patient Safety and Quality Manager to manage incidents, respond to investigations, facilitate learning responses and implement quality improvement projects. About us St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most. Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles. Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation. Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you'll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients. The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care. Date posted 14 February 2025 Pay scheme Other Salary £37,875 to £44,962 a year Contract Permanent Working pattern Part-time Reference number STP1081031 Job locations St Peter's Hospice Charlton Road Bristol Somerset BS10 6NL Job description Job responsibilities Leadership and Management (KSF 3) Coordinate and carry out patient safety reviews and learning responses in line with the implementation of the Patient Safety Incident Response Framework (PSIRF). Be a champion and key role model for patient safety and continuous quality improvement within the organisation. Promote an open, honest, just and learning culture within the hospice so that all staff are actively encouraged to report incidents/events and engage in multidisciplinary learning. Collaborate with clinical teams to assist with developing robust systems and processes in relation to clinical governance and quality. Manage a large portfolio of quality improvement projects/workstreams. Be able to discuss expectations and action plans with various members of the multi-disciplinary team. Challenge poor practice and support change. Role model and promote professional behaviour and excellent communication skills throughout the organisation. Delegate as appropriate. Make effective decisions based on the available information. Governance and Quality (KSF 3) Ensure that you report, and ensure that others report, clinical incidents in a timely manner via the incident reporting system. Use the clinical governance data to identify areas for improvement and work with clinical teams on Quality Improvement projects. Contribute to the quarterly clinical governance paper and annual report with a particular emphasis in quality improvement, showcasing learning and good practice. Carry out and review completed audits to ensure all information and data has been provided and ensure any conclusions, outcomes or changes to practice are detailed with a SMART action plan. Contribute to the development of policies, practice guidance, SOPs, risk assessments and procedures. As required, coordinate reviews and responses to incidents in line with PSIRF, ensuring timely and accurate responses. Be an active member of the Patient Safety and Quality Team, effectively contributing to its strategy, aims and objectives. Promote the Patient Safety and Quality Teams Continuous Improvement agenda throughout the organisation. Raise issues associated to risk with the appropriate people. Communication (KSF 3) Support multi-disciplinary forums to discuss quality and patient safety issues and incidents. Act as a hospice focal point for patient safety related queries and communications. Provide clear and concise information to healthcare teams regarding quality and compliance initiatives, guidelines, best practice and patient safety learning. Be able to articulate the Patient Safety and Quality Team aims and agendas to a wide variety of people no matter what their role or position within the organisation. Liaise and effectively communicate at all levels using written, oral, and electronic methods, using tact and sensitivity to deal with difficult issues as required. Maintain the highest standards of integrity when communicating with patients and the wider public. Communicate feedback, suggestions, and recommendations to enhance patient care and compliance. Service Improvement (KSF 2) Support the development and implementation of learning responses as part of the PSIRF Plan including after action reviews (AAR) and swarms. Facilitate and support change in the clinical environment. Support, enable, and encourage others to suggest change, challenge tradition and share good practice throughout the organisation. Implement and support patient safety links within the clinical teams. Participate in continuous quality improvement initiatives and promote a culture of service excellence. Work clinically and provide frontline care as required to directly support, observe, assess and effectively influence clinical practice and its impact on patient/service user experience. Develop creative approaches to shared learning. Assist in planning and facilitating workshops to support the development and implementation of actions to improve patient safety and experience. People and People Development (KSF 3) Design, update and deliver education and training programmes in relation to risk management, patient safety, clinical audit, and continuous quality improvement. Enable opportunities for others to apply their developing knowledge and skills. Actively promote learning and development and contribute to the promotion of an organisational learning culture. Attend and contribute to debriefing sessions, reflective case reviews and contribute to the ongoing development of the service as required. Identify training needs related to patient safety, quality and compliance and facilitate relevant training as required. Develop self and take responsibility for own professional development and agreed development needs. Heath, Safety and Security (KSF 2) Required to travel to all sites within St Peters Hospice to attend meetings and be available to support staff on each site. Contribute to maintaining Health and Safety standards Ensure that you report, and ensure that others report, health and safety issues in a timely manner via the incident reporting system. Job description Job responsibilities Leadership and Management (KSF 3) Coordinate and carry out patient safety reviews and learning responses in line with the implementation of the Patient Safety Incident Response Framework (PSIRF). Be a champion and key role model for patient safety and continuous quality improvement within the organisation. Promote an open, honest, just and learning culture within the hospice so that all staff are actively encouraged to report incidents/events and engage in multidisciplinary learning. Collaborate with clinical teams to assist with developing robust systems and processes in relation to clinical governance and quality. Manage a large portfolio of quality improvement projects/workstreams. Be able to discuss expectations and action plans with various members of the multi-disciplinary team. Challenge poor practice and support change. Role model and promote professional behaviour and excellent communication skills throughout the organisation. Delegate as appropriate. Make effective decisions based on the available information. Governance and Quality (KSF 3) Ensure that you report, and ensure that others report, clinical incidents in a timely manner via the incident reporting system. Use the clinical governance data to identify areas for improvement and work with clinical teams on Quality Improvement projects. Contribute to the quarterly clinical governance paper and annual report with a particular emphasis in quality improvement, showcasing learning and good practice. Carry out and review completed audits to ensure all information and data has been provided and ensure any conclusions, outcomes or changes to practice are detailed with a SMART action plan. Contribute to the development of policies, practice guidance, SOPs, risk assessments and procedures. As required, coordinate reviews and responses to incidents in line with PSIRF, ensuring timely and accurate responses. Be an active member of the Patient Safety and Quality Team, effectively contributing to its strategy, aims and objectives. Promote the Patient Safety and Quality Teams Continuous Improvement agenda throughout the organisation. Raise issues associated to risk with the appropriate people. Communication (KSF 3) Support multi-disciplinary forums to discuss quality and patient safety issues and incidents. Act as a hospice focal point for patient safety related queries and communications. Provide clear and concise information to healthcare teams regarding quality and compliance initiatives, guidelines, best practice and patient safety learning. Be able to articulate the Patient Safety and Quality Team aims and agendas to a wide variety of people no matter what their role or position within the organisation. Liaise and effectively communicate at all levels using written, oral, and electronic methods, using tact and sensitivity to deal with difficult issues as required. Maintain the highest standards of integrity when communicating with patients and the wider public. Communicate feedback, suggestions, and recommendations to enhance patient care and compliance. Service Improvement (KSF 2) Support the development and implementation of learning responses as part of the PSIRF Plan including after action reviews (AAR) and swarms. Facilitate and support change in the clinical environment. Support, enable, and encourage others to suggest change, challenge tradition and share good practice throughout the organisation. Implement and support patient safety links within the clinical teams. Participate in continuous quality improvement initiatives and promote a culture of service excellence. Work clinically and provide frontline care as required to directly support, observe, assess and effectively influence clinical practice and its impact on patient/service user experience. Develop creative approaches to shared learning. Assist in planning and facilitating workshops to support the development and implementation of actions to improve patient safety and experience. People and People Development (KSF 3) Design, update and deliver education and training programmes in relation to risk management, patient safety, clinical audit, and continuous quality improvement. Enable opportunities for others to apply their developing knowledge and skills. Actively promote learning and development and contribute to the promotion of an organisational learning culture. Attend and contribute to debriefing sessions, reflective case reviews and contribute to the ongoing development of the service as required. Identify training needs related to patient safety, quality and compliance and facilitate relevant training as required. Develop self and take responsibility for own professional development and agreed development needs. Heath, Safety and Security (KSF 2) Required to travel to all sites within St Peters Hospice to attend meetings and be available to support staff on each site. Contribute to maintaining Health and Safety standards Ensure that you report, and ensure that others report, health and safety issues in a timely manner via the incident reporting system. Person Specification Qualifications Essential Registered Healthcare Practitioner Educated to degree level or equivalent experience Completion of, or willingness to complete appropriate training around PSIRF Desirable Post graduate patient safety qualification or equivalent knowledge and experience in the patient safety field Experience Essential Broad range of post qualifying clinical experience Evidence of involvement in service improvement/change Desirable Experience of working in patient safety with specific experience of working with incidents and alerts Experience of writing policies, procedures and guidelines Experience of developing and implementing audit Experience of collecting & interpreting data and writing reports Community Experience Additional Criteria Essential Excellent communication skills, both verbal and written Excellent interpersonal skills, able to engage and build effective relationships at all levels Excellent time management skills Ability to work flexibly and manage competing priorities Able to structure feedback to colleagues in a constructive way Sound IT skills able to use processing packages, email and spreadsheets confidently (Word, Excel, Teams) Additional Criteria Essential An understanding and empathy for the work of the Hospice Driving license and own transport A role model who can influence, motivate and inspire others Ability to work without supervision, manage their own time and use their initiative Ability to establish and maintain good working relationships with people from a wide range of personal and professional backgrounds Person Specification Qualifications Essential Registered Healthcare Practitioner Educated to degree level or equivalent experience Completion of, or willingness to complete appropriate training around PSIRF Desirable Post graduate patient safety qualification or equivalent knowledge and experience in the patient safety field Experience Essential Broad range of post qualifying clinical experience Evidence of involvement in service improvement/change Desirable Experience of working in patient safety with specific experience of working with incidents and alerts Experience of writing policies, procedures and guidelines Experience of developing and implementing audit Experience of collecting & interpreting data and writing reports Community Experience Additional Criteria Essential Excellent communication skills, both verbal and written Excellent interpersonal skills, able to engage and build effective relationships at all levels Excellent time management skills Ability to work flexibly and manage competing priorities Able to structure feedback to colleagues in a constructive way Sound IT skills able to use processing packages, email and spreadsheets confidently (Word, Excel, Teams) Additional Criteria Essential An understanding and empathy for the work of the Hospice Driving license and own transport A role model who can influence, motivate and inspire others Ability to work without supervision, manage their own time and use their initiative Ability to establish and maintain good working relationships with people from a wide range of personal and professional backgrounds Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name St Peter’s Hospice Address St Peter's Hospice Charlton Road Bristol Somerset BS10 6NL Employer's website https://www.stpetershospice.org.uk (Opens in a new tab)