Job Description
Retail Manager
Reference:FEB20257911
Location:RSPB Shop,Carsington Water Visitor Centre, DE6
Salary:£26,379.00 - £28,319.00 Per Annum, Pro Rata
Contract:Permanent
Hours:Part-Time, 30 hours per week. Weekend working will be required
Benefits:Pension, Life Assurance and Annual Leave
Introduction
We are looking for an excellent team player to join us as Retail Manager at the RSPB Carsington Water Shop. Carsington water is owned and managed by Severn Trent Water, and the RSPB retail outlet perfectly compliments visitors to the site. With a wide range of optics for birdwatchers or a large gift range for local visiting school groups, the shop stocks a range with something for everyone.
We are looking for someone who is enthusiastic and highly self-motivated with a strong retail and customer service background to manage the shop and the retail team to maximise the potential of the shop and drive income to support the charitable work of the RSPB.
What's the role about?
The focus of the role is to achieve key targets, lead staff and volunteers in delivering great customer service, and ensure customers have the best experience possible. You will help complete trading reports, conduct stock takes, maintain displays, process deliveries, operate tills and carry out banking responsibilities, and respond to visitor enquiries in a friendly professional manner.
Essential skills, knowledge and experience:
* Relevant industry recognised qualification, or relevant experience
* Financial acumen with an understanding of financial data and management of budgets
* A sound working knowledge of MS applications, including Excel and Word
* Knowledge of stock management, merchandising principles and a sound understanding of systems and procedures necessary to run a commercial retail operation
* Results focussed with the ability to lead effective, high performing teams
* Strong resource planning with effective allocation of teams and product
* The ability to plan and prioritise tasks
* Effective in responding to customer and colleagues needs and feedback, delivering an exemplar customer service experience
* Solutions focussed with the ability to effectively resolve problem
* Proven track record of managing a successful retail store
* Experience of managing and delivering targets and KPIs for a retail business
Desirable skills, knowledge and experience:
* Experience of working within a charity
Closing date: 23:59, Tuesday 18th March 2025
Please note: Interviews will be ongoing and we reserve the right to close the advert early if we get a significant response, so please don't delay in making your application.
Interested?
If you would like to find out more,please click the apply button. You will be directed to our websiteto complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on natures side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role isnoteligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete a short application form. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
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