Customer Assistant - Christmas - Through The Night - Foods - Leamington Shopping Park
Working Pattern
Sunday - 18:00-06:00
Monday - 22:00-06:00
Tuesday - 22:00-06:00
Wednesday - 22:00-06:00
£12.00 p/h + £3.00 p/h unsocial premium
Under 18 Disclaimer
This job role involves working late nights and we can't consider applications from anyone under the age of 18 to comply with health and safety legislation.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks while championing and promoting our products. As the face of the business, you will help us to continually improve.
Key Accountabilities
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are stocked with products.
3. Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilize digital tools and communication channels to deliver for the customer every time.
Key Capabilities
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to feedback and regularly asks for it.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Inclusivity Statement
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, starting with our recruitment process. We are happy to talk flexible working and invite you to share any reasonable adjustments you may require during your application process.
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