Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
Job Description
Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
* Provides telephone customer service regarding the company's services and/or products.
* Identifies customer's needs and determines appropriate action.
* Promotes and sells the company's products or services.
* Investigates and resolves complaints.
* Uses a computer system to track questions and answers as well as enter and track the status of orders.
* Evaluates and resolves customer complaints professionally and tactfully.
* Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
* Authorizes credit memos/refunds within policy and according to established procedures.
* Implements account service strategies.
* Principal liaison with marketing and sales for assigned customers.
* Implementation of marketing programs for assigned accounts.
* Supports all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
* Initiates and implements initiatives that improve customer service and responsiveness.
* Coordinates with Logistics and Operations on capacity planning and scheduling.
* Champions customer needs and follows up on customer inquiries.
* Provides responsive order management support including order entry, or expediting and shipment information to customers.
* Proactively communicates supply chain issues and provides alternatives.
* Attends technical training seminars.
* Backs up team members when workload makes this necessary.
* Partners with Inside Sales to assist in achieving sales goals.
Qualifications
* 2-3 years of Customer Service or related experience is a plus.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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