Programme duration 14 Months + 2 Months End of Point Assessment
Programme name Level 2 - Hospitality Team Member
We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm.
We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.
Job description
We are looking for an enthusiastic Apprentice Housekeeper to join our friendly team at Durrant House Hotel.
This role includes working with the house keeping team to present all areas of the hotel to the highest standards. Maintaining hotel bedrooms & public area, ensuring bathrooms & facilities are presented to the required standard of cleanliness & hygiene.
The pay will be reviewed after 3 months if you are performing well.
The duties of the role will include but are not restricted to:
·Clean corridors, lobbies, stairways, elevators, and lounges as well as guest rooms.
·Organise work schedule from the room status list, arrivals, and departures.
·Distribute linen, towels, and room supplies using wheeled carts or by hand.
·Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
·Replace dirty linens with clean items.
·Inspect and turn mattresses regularly.
·Store all dirty laundry in line with company policy.
·Monitor guest laundry bags.
·Replace laundry bags and slips.
·Check all appliances in rooms are in working order.
·Realign furniture and amenities according to prescribed layout.
·Respond to guest queries and requests.
·Respond to calls for housekeeping problems such as spills, broken glasses.
·Deliver any requested housekeeping items to guest rooms.
·Remove room service items.
·Organise and restock cart at the end of the shift.
·Ensure confidentiality and security of guest rooms.
·Follow all company safety and security procedures.
·Report any maintenance issues or safety hazards.
·Observe and report damage of hotel property.
To become an apprentice, you must:
Be 16 years or over.
Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship.