Job summary Join our award-winning communications and engagement team and make a real difference in shaping health and care services that truly reflect the needs and voices of our communities. We are looking for a highly creative, innovative, and results-driven Public Engagement & Insights Senior Specialist to lead transformative engagement and ensure the voices of people and communities drive meaningful change and is embedded in everything that we do. We are seeking someone who thrives in a fast-paced, forward-thinking environmentbringing fresh ideas, insight-driven approaches, and a deep understanding of NHS engagement to influence decision-making at the highest levels. What you'll do: Lead pioneering public engagement that enhances patient and public involvement in health and care services in Devon Develop insight-gathering approaches using qualitative and quantitative best practice methods Work collaboratively with internal teams and key system partners to co-develop solutions Ensure engagement activities are inclusive, impactful, and drive improvements What we're looking for: A strategic thinker with proven expertise in public engagement and insight generation Experience designing and delivering innovative engagement initiatives Exceptional communication and stakeholder management skills A passion for amplifying the voices of diverse communities If you're ready to be part of a team that's setting new standards in NHS engagement, we'd love to hear from you Main duties of the job Be a specialist for involvement, supporting the delivery of ICB and system involvement programmes and help ensure compliance with any national and regulatory expectations for public engagement, including managing and being an expert on public consultation and staying up to date with the latest guidance. Provide strategic engagement support for high-profile service transformation and change programmes; ensuring engagement and consultation activity is in line with ICB duties. Support communication campaigns with engagement insights to encourage the population health agenda for the ICB Develop and maintain online engagement tools - mainly the engagement platform and insights library Support delivery of the Devon Engagement Partnership and oversee the delivery of the People and Communities Framework from a public engagement perspective. Facilitate and scrutinise stakeholder engagement plans to ensure inclusive engagement practices are followed Work collaboratively with key stakeholders to develop engagement that resonates with target audiences. Evaluate the effectiveness of patient and public engagement campaigns using appropriate metrics and data analysis techniques. Use well-established experience and industry standard disciplines and methods to plan, deliver and evaluate engagement activity. Identify positive opportunities for the ICB to enhance its engagement activity, events and reputation and implement appropriate support for key partners. About us NHS Devon Integrated Care System As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable. Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality. About NHS Devon As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term. For more information, visit our website www.onedevon.org.uk Date posted 27 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 144-KJ066-CCACO-25 Job locations Aperture House Pynes Hill Exeter EX2 5AZ Job description Job responsibilities Eligibility to Work in the UK Important Information NHS Devon does not currently hold a sponsorship license to support visa applications. We have been able to successfully meet our recruitment needs without the requirement for visa sponsorship. As such, we are only able to consider applications from candidates who already have the appropriate legal right to work in the UK at the time of application. We are committed to fostering an inclusive and diverse workforce and welcome applications from all qualified individuals who meet this requirement. Thank you for your understanding. Where the post is a temporary position there may be a possibility of the post becoming permanent. All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame. Vacancies may close early if a high volume of applications are received. Please see the attached Job description and person specification for full details of the role and responsibilities Job description Job responsibilities Eligibility to Work in the UK Important Information NHS Devon does not currently hold a sponsorship license to support visa applications. We have been able to successfully meet our recruitment needs without the requirement for visa sponsorship. As such, we are only able to consider applications from candidates who already have the appropriate legal right to work in the UK at the time of application. We are committed to fostering an inclusive and diverse workforce and welcome applications from all qualified individuals who meet this requirement. Thank you for your understanding. Where the post is a temporary position there may be a possibility of the post becoming permanent. All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame. Vacancies may close early if a high volume of applications are received. Please see the attached Job description and person specification for full details of the role and responsibilities Person Specification Qualifications Essential Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Desirable Continued professional development in relation to engagement, consultation and significant service change. Experience Essential Significant experience of successfully operating in a politically sensitive environment. Experience of designing engagement programmes and toolkits Demonstrated experience of co-ordinating projects in complex and challenging environments Experience of drafting briefing papers and correspondence at senior management team level Experience of business planning processes and support budget setting for the department Desirable Understanding of the public sector Demonstrated experience in a healthcare environment Skills and Attributes Essential Skilled communicator with the ability to construct and deliver concise yet insightful communications on complex matters, for dissemination to diverse audiences Capable of navigating complex and difficult situations, requiring persuasion and influence skills to deliver clear ideas and concepts where there may be barriers to understanding Experience of creating and giving presentations to a varied group of internal and external stakeholders Evidence of success in efficient and effective project and programme management Skills for nurturing key relationships and maintaining networks Analytical Skills Essential Ability to analyse very complex issues where material is conflicting and drawn from multiple sources Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making Numerate and able to understand complex issues combined with deep analytical skills Ability to analyse and interpret very complex information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues Problem solving skills and ability to respond to sudden unexpected demands Strategic thinking - ability to anticipate Attention to detail combined with the ability to extract key messages from complex analysis Independent thinker with demonstrated good judgement, problem-solving and analytical skills Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Experience of setting up and implementing internal processes and procedures Management Skills Essential Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support Skills for managing projects ensuring they meet financial targets Autonomy / Freedom to Act Essential Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Other Essential An ability to maintain confidentiality and trust Used to working in a busy environment Strong adaptability, flexibility and ability to cope with uncertainty and change Commitment to continuing professional development Professional calm and efficient manner. Strong effective organiser Commitment to continuing professional development Demonstrate a strong desire to improve performance and make a difference by focusing on goals Desirable Experience of managing a team Person Specification Qualifications Essential Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Desirable Continued professional development in relation to engagement, consultation and significant service change. Experience Essential Significant experience of successfully operating in a politically sensitive environment. Experience of designing engagement programmes and toolkits Demonstrated experience of co-ordinating projects in complex and challenging environments Experience of drafting briefing papers and correspondence at senior management team level Experience of business planning processes and support budget setting for the department Desirable Understanding of the public sector Demonstrated experience in a healthcare environment Skills and Attributes Essential Skilled communicator with the ability to construct and deliver concise yet insightful communications on complex matters, for dissemination to diverse audiences Capable of navigating complex and difficult situations, requiring persuasion and influence skills to deliver clear ideas and concepts where there may be barriers to understanding Experience of creating and giving presentations to a varied group of internal and external stakeholders Evidence of success in efficient and effective project and programme management Skills for nurturing key relationships and maintaining networks Analytical Skills Essential Ability to analyse very complex issues where material is conflicting and drawn from multiple sources Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making Numerate and able to understand complex issues combined with deep analytical skills Ability to analyse and interpret very complex information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues Problem solving skills and ability to respond to sudden unexpected demands Strategic thinking - ability to anticipate Attention to detail combined with the ability to extract key messages from complex analysis Independent thinker with demonstrated good judgement, problem-solving and analytical skills Planning Skills Essential Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Experience of setting up and implementing internal processes and procedures Management Skills Essential Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support Skills for managing projects ensuring they meet financial targets Autonomy / Freedom to Act Essential Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Other Essential An ability to maintain confidentiality and trust Used to working in a busy environment Strong adaptability, flexibility and ability to cope with uncertainty and change Commitment to continuing professional development Professional calm and efficient manner. Strong effective organiser Commitment to continuing professional development Demonstrate a strong desire to improve performance and make a difference by focusing on goals Desirable Experience of managing a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Devon Integrated Care Board Address Aperture House Pynes Hill Exeter EX2 5AZ Employer's website https://onedevon.org.uk/ (Opens in a new tab)