Hot Permanent Vacancy - Great Career Move Could suit someone from a FS product management background; or transferrable experience considered… Perhaps you have been a call centre manager, analysis, underwriting, or similar, within an FCA regulated sector… Enquire to find out more Fantastic new position - joining a highly established, multi-award winning insurance provider in an interesting day to day role encapsulating:- - Leading and managing a small team- allocating tasks and workload, coaching and development, performance management - Collecting and analysing performance statistics/KPIs - Handling escalated technical queries from clients, customers and third parties - Documentation management - oversight and development of all training documents, process maps and standard operating procedures for the team - Legal compliance - reviewing and optimising product compliance alongside specialist team - Product development - reviewing customer feedback, market changes/competitors analysis, to identify product development opportunity - And much more Rare vacancy in the organisation Transferrable experiences considered Chance to be part of an outstanding employer, with a track record of retention and development, and exciting future plans Mon-Fri 37,5 hrs Superb working environment - with free parking and good transport links Great (optional) hybrid working scheme Fantastic salary package - £45,000 - £50,000 Forward-thinking employer with strong commitments to work0life balance and social good If you… have experience with leading a small team, and managing products both from a performance, development or underwriting/compliance perspective… this could be THE role for you