Job Description
Job Description – What is a Case Manager
A Case Manager is responsible for the administration of client interactions, leading to assessment administration. This involves reviewing client supplied information, quoting, setting up and allocating a survey, assisting with invoicing the survey if required. The Case Manager is the main client face of BCH and the interface between the client and the BCH assessment team.
A Case Manager will be expected to engage with the Administration Executives to ensure the services they are working on are moving forward and that their tasks are completed in a timely manner to the right standard.
The role will also include working with the Business Analysis team to manage our operating system, ensuring that quotes and assessments are accurately populated, and maintaining data integrity through regular cleansing and validation.. On occasion the role will include assisting the Office manager with Heath and Safety compliance.
Day to day of the role
A Case Manager is required to work from BCH head office in Formal House, Cheltenham.
On a typical day, it is assumed that the Case Manager will handle enquiries, raise opportunities, provide quotes, create and allocate assessments, issue assessments and report to the Administration Executive. For the most part, a normal day might include clea...