Customer Success Manager ( French speaking)
Up to 45k base + bonus
London, Hybrid
This company is the fastest growing digital sampling solution globally working with more than 200 different brands, including the largest beauty and FMCG groups.
I am currently looking to hire a French Speaking Customer Success Manager, who will join our friendly, supportive and well-established London team. You will work closely with our brand partners and internal teams to help them execute campaigns seamlessly.
Key Responsibilities
* Manage post-sale execution of Company's campaign offerings through various media channels.
* Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting.
* Liaise with brand partners and media teams to consult on digital sampling and creative best practices.
* Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team.
* Support the account management team in the delivery of post campaign analytics and relationship development.
Essential Skills
This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives.
The skills mentioned below are required for this position:
* Organised, with excellent time management capabilities
* Methodical in approach and process driven, with superb attention to detail
* Experience of improving internal operational efficiencies
* Strong critical and analytical thinking skills
* Excellent written and verbal communication skills
* Strong relationship and interpersonal skills
* Fluent French C1 or Mother Tongue
* 2-4 years of related work experience required.