Lead Engineer – Hardware and Software – Desktop Support
Birmingham, AL - Onsite
Job ID: 36282
Posted: 2025-04-04
Employment Type: Direct Hire
Ready to step into a leadership role where your tech skills truly shine? Our client is seeking a hands-on Desktop Support Lead to anchor their end-user technology experience. This is a critical, in-person position based in Birmingham that combines high-level troubleshooting, team mentorship, and enterprise IT support. You’ll be the steady hand behind fast resolutions and proactive system improvements that keep operations running smoothly.
Benefits & Extras
* Leadership role within a collaborative and forward-thinking IT team
* Face-to-face engagement across departments—no siloed work here
* Chance to shape internal support standards and optimize workflows
* Access to enterprise-level systems and complex problem-solving
* Collaborative work with infrastructure and security teams
* Encouragement for growth through training and certifications
Compensation: $65K
What You’ll Be Doing
* Guide and mentor desktop support staff, ensuring top-tier service delivery
* Tackle high-priority tech issues with deep technical insight
* Manage the full lifecycle of device setups—from imaging to deployment
* Deliver hands-on support for users across office environments
* Resolve support tickets and remote issues quickly and efficiently
* Analyze recurring problems and implement proactive solutions
* Create internal guides and conduct user training for improved tech usage
What You’ll Need to be Considered
* 5+ years of Desktop support hands-on experience.
* Confidence managing escalations and setting team standards
* Expertise with Microsoft 365, Windows environments, and endpoint security
* Familiarity with core networking elements like TCP/IP, DNS, and VPN
* Healthcare IT experience or regulated industry background is a plus
* Security-focused certifications (like Security+ or CISSP) are a strong bonus
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