Founded in 2004, Select Car Leasing has clearly established itself as the UK’s largest car leasing company, both in terms of traffic to the website and visibility on Google. Offering the most competitive leasing rates in the market, Select Car Leasing delivered over 24,000 cars in 2023, and in total circa 70,000 people are now driving a Select lease vehicle across the UK. The business has enjoyed significant growth over the past few years, and with over 6 million website visitors during 2023, Select is now one of the largest and most respected automotive sites in the country by website visitors alone.
Job Purpose
We are currently looking for a Website Support Executive in the marketing team. As a Website Support Executive, you will be a key player in maintaining the functionality and optimal performance of our organisation's online presence. Your primary focus will be to ensure the seamless operation of our website for our customers, working closely with key stakeholders internally and managing relationships with external partners, including car leasing aggregators (price comparison websites). This role demands a blend of technical prowess, effective communication, and a customer-centric mindset.
Job Duties
Website Support:
* Work with stakeholders including the website lead, developers, designers, and senior management to further progress website development.
* Respond promptly to inquiries and issues related to the website.
* Troubleshoot and resolve user-reported problems, providing guidance when necessary.
* Collaborate with the Website Lead and external development team to address and resolve complex technical issues.
* Keep up to date with industry best practices and monitor competitor websites.
Content Management:
* Update and manage website content including text, images, and multimedia elements via the bespoke content management system.
* Coordinate with content creators, stakeholders, and designers to ensure accurate and up-to-date information is presented on the website.
Quality Assurance:
* Conduct testing of new website features, updates, and improvements to identify and rectify any bugs or usability issues.
* Testing includes ensuring new developments or fixes meet all requirements in staging and production environments.
* Assure that website lead generation is going to the CRM efficiently and accurately.
Aggregator Management:
* Act as the primary point of contact for external partners, namely car leasing comparison websites that we feature on.
* Coordinate with partners to ensure accurate and timely updates of pricing.
* Provide technical support and troubleshooting assistance to partners, fostering strong collaborative relationships.
Software Experience and Knowledge
* Beneficial to have a degree in computer science, IT, systems engineering, or related qualification, or have relevant experience.
* 3+ years of work experience as a website executive.
* Beneficial to have knowledge of CRM and content management systems.
* Beneficial to have knowledge of development systems such as Monday board, Jira, Slack, Github, Heroku, Sidekiq, Mailgun, WAF, etc.
* Advantageous to have Search Engine Optimization (SEO) and Paid Per Click (PPC) knowledge.
* Ability to troubleshoot website issues in a fast-paced environment.
* Strong attention to detail with an analytical mind and outstanding problem-solving skills.
* Fantastic time management skills with the ability to multi-task.
What We Offer:
* A great environment with a positive and supportive culture.
* Company Pension scheme.
* Discretionary Yearly Bonus (Target & Performance related).
* A competitive salary with Yearly Pay Reviews.
This is an exciting time to work with our ever-growing company. If this role interests you, please click Apply. Our behaviours and values are incredibly important here at Select. We have developed a number of core values that we believe are key to our success; it's not just what we do, it's also about 'HOW' we do things. Our Select Car Leasing Values are 'DRIVE': Dedication, Respect, Integrity, Value & Excellence.
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