Job summary We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks. If you are enthusiastic about providing excellent customer service and supporting the smooth operation of a medical practice, we encourage you to apply for this position. Join us in making a difference in the lives of our patients. Apply today Main duties of the job As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries. Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic footfall requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system. About us At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery. Date posted 20 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A1699-25-0001 Job locations The Joseph Kittle Centre Hemsby Road Great Yarmouth Norfolk NR29 4QG Job description Job responsibilities A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice. Required skills and qualifications: Previous experience in a customer service or administrative role is desirable. Excellent communication skills, bother verbal and written. Proficiency in computer systems and software. Strong organisational skills and attention to detail. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Empathic and patient-centred approach to customer service. Job description Job responsibilities A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice. Required skills and qualifications: Previous experience in a customer service or administrative role is desirable. Excellent communication skills, bother verbal and written. Proficiency in computer systems and software. Strong organisational skills and attention to detail. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Empathic and patient-centred approach to customer service. Person Specification Experience Desirable Experience in a GP Practice or Health Care Organisation Previous reception experience Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel) Personal Qualities and Skills Essential Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity An organised approach to work Computer literate Reliable Flexible with an adaptable approach Ability to work on own initiative Ability to maintain strict confidentiality Able to work under pressure Calm and patient manner Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload Time management skills Qualifications Essential Education to GCSE level, NVQ level 2 (or equivalent) Person Specification Experience Desirable Experience in a GP Practice or Health Care Organisation Previous reception experience Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel) Personal Qualities and Skills Essential Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity An organised approach to work Computer literate Reliable Flexible with an adaptable approach Ability to work on own initiative Ability to maintain strict confidentiality Able to work under pressure Calm and patient manner Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload Time management skills Qualifications Essential Education to GCSE level, NVQ level 2 (or equivalent) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Coastal Partnership Address The Joseph Kittle Centre Hemsby Road Great Yarmouth Norfolk NR29 4QG Employer's website https://www.coastaldoctors.co.uk (Opens in a new tab)