Internal / External Vacancy
Job Title: Campus Advice & Guidance Assistant
Contract: Permanent, Full Time
Salary: £24,379 - £26,543 per annum
Hours: 37 Hours per week
Location: Cardiff & Vale
Cardiff and Vale College are looking for a Campus Advice & Guidance Assistant to be primarily based at one of our sites on Dumballs Road, Cardiff but will be expected to cover at other sites as and when required. Our Campus Advice & Guidance Assistants will provide excellent customer services to all stakeholders whilst maintaining a professional, pleasant and welcoming service within the Advice centre / reception area.
As part of the role you will:
1. Maintain a professional, pleasant and welcoming reception service, maintaining a clean and smart reception area at all times.
2. Meet and greet visitors to the College, issuing visitor passes and signposting appropriately.
3. Respond effectively and efficiently to all communication channels as and when required.
4. Handle all enquiries in a courteous and helpful way; these may be by telephone, email, livechat or face to face.
5. Resolve queries at source where possible or direct visitors and learners to the most appropriate person to answer and resolve their queries.
6. Answer enquiries and give information about the full range of College courses on the telephone, via email and to those who call in person.
7. Enter applications and update all EBS records, including contact logs, as required.
8. Meet and greet applicants at events and open evenings. Represent and promote the service at a range of college events including Open Days and HE Careers Fairs.
Successful candidates will have a sound educational background of at least GCSE Maths and English as well as demonstrate commensurate experience. A Level 4 qualification or equivalent in Information, Advice and Guidance would be advantageous but not essential for the role.
Whilst the ability to speak Welsh is not essential for the role, we would love to hear from candidates who are fluent and can engage with learners through the medium of Welsh.
In return for your hard work and dedication to our learners, we offer fantastic benefits including a generous pension scheme, cash health plan, employee assistance programme, access to our Cycle to Work, Headspace app and access to money-saving benefits through our Reward Gateway scheme.
Applications are to be made using the Cardiff and Vale College application form only. The college welcomes applications in Welsh. Applications submitted in Welsh will not be treated less favourably than an application in English. If we invite you to interview, let us know if you would like us to conduct the interview and assessment process in Welsh.
The closing date for completed applications is 29/03/2024 at 12pm.
To find out more or apply go to www.cavc.ac.uk or contact the Human Resources Department on 02920250311 or hr@cavc.ac.uk.
All vacancies are subject to a Disclosure and Barring Service (DBS) check and employment will not commence without a valid up to date DBS check. This is a contractual agreement that must be in place before your employment starts. The College's procedure for the Suitability of Ex-offenders for Employment is available upon request.
These are contractual agreements that must be in place before your employment can commence.
We are committed to the recruitment and retention of disabled people, and are a positive disability confident scheme employer. #J-18808-Ljbffr