We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies, and provide information to all staff and visitors as and when necessary. Role Requirements: SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Employee referral scheme Progression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Front of House Officer (min 1 year) Professional attitude and appearance Ability to deliver succinct and clear verbal and written reports where necessary Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate - Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information center to staff and visitors Ensure all visitors and other callers to the company are given sufficient information by providing clear, concise information Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to Health and Safety risks Work on own initiative Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members Who We Are: Ward Security provides security services solutions to a range of UK businesses. We seek the best talent to uphold our vision “We look after our people; our people look after our clients.” Why Work For Us? We offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, providing opportunities through our in-house Training Academy and Leadership Development Programme. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of any characteristic protected by law.