We have an exciting opportunity for a full-time administrative position to join our dynamic and friendly team at Bridlington PCN.
The successful candidate will play a key role in proactively identifying and working with people including the frail, elderly and those with long-term conditions, to provide coordination and navigation of care and support across the health and care providers. They will work closely with GPs and other primary care colleagues within the Primary Care Network (PCN) to identify and manage a caseload of patients, making sure that appropriate support is made available to them and their carers (if applicable) and ensuring that their changing needs are addressed. Care Coordinators will focus on the delivery of personalised care to reflect individual patient needs, local PCN priorities, health inequalities and at-risk groups of patients.
Main duties of the job
The postholder will support the PCN management with conducting searches on data cohorts and helping to meet the Impact and Investment Fund (IIF) indicators and Enhanced Service workstream targets. The successful candidate will have excellent interpersonal and communication skills and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles, including direct contact with people, families or carers.
About us
Bridlington Primary Care Network (PCN) is looking for a highly motivated and knowledgeable Data Administrator to join our dynamic and friendly team that is committed to delivering exemplary patient care for our patients.
Bridlington PCN is a forward-thinking network comprising of 2 practices within close proximity to each other with a total patient population of 42,000. Humber Primary Care and Drs Reddy and Nunn are both teaching practices linking into academic partners to provide ongoing support and development to the workforce.
Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the integrated care partnership.
Job responsibilities
1. Carry out audits to identify improvements and maximise income in particular IIF, Enhanced Service and claiming procedures.
2. Update IT system to include templates and protocols in order to meet the requirement of any changes in services specifications, e.g., IIF changes.
3. Work across Practices to share good practice, identify information and IT needs and implement effective systems and training.
4. Establish good working relationships with people employed in Practices across the PCN.
5. Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
6. Raise awareness within the PCN of shared decision making and decision support tools.
7. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
8. Design efficient templates, protocols, alerts, and other IT tools to support safety, patient care, quality record-keeping, reporting and financial claims.
9. Have a proactive approach, the ability to work on your own initiative and within a team environment.
Person Specification
Knowledge and Skills
* Excellent written and oral communication skills.
* Able to adapt quickly due to non-routine workload and manage work based on urgency.
* Have a good sense of humour.
* Knowledge of governance process.
* Knowledge of performance monitoring and quality standards.
* Knowledge of NHS policies.
Experience
* Experience in managing sensitive issues and difficult situations.
* Experience in working in an administration environment with focus on patient care and quality improvement.
* Effective interpersonal skills.
* Ability to problem solve and generate new ideas/approaches.
* Experience of audit and data collection.
* Ability to adapt to new IT systems.
Qualifications
* Educated to GCSE standard or equivalent.
* Evidence of continuous personal and professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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