Red Recruitment is recruiting a 3rd Line IT Support Engineer in Kidderminster to join our client, a telecoms and technology company who are recognised as a leader in their field. They offer 24/7 support to their customers based all across the UK.
The salary for this position is GBP25,000 - GBP35,000 per annum and is Monday to Friday only.
Benefits and Package for a 3rd Line IT Support Engineer:
* Salary: GBP25,000 - GBP35,000 per annum (depending on experience)
* Hours: Monday - Thursday, 8.45am - 5.30pm and Friday 8.45am - 5pm
* Contract Type: Permanent
* Location: Kidderminster
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health and wellbeing programme
* On-site parking
* Private medical insurance
* Referral programme
* Casual dress
Key Responsibilities of a 3rd Line IT Support Engineer:
* Being the escalation point for customers' technical issues, investigating challenging problems and helping to resolve customer queries
* Taking ownership of complex issues to resolution and providing technical support
* Diagnosing and troubleshooting technical issues, in accordance with the job role performed
* Working to move the technical solution forward and reduce the recurrence of issues
* Researching and identifying solutions to software and hardware issues
Key Skills and Experience of a 3rd Line IT Support Engineer:
* High level technical experience gained in a hands-on-role
* You should have experience in:
o Windows and MAC desktop operating systems
o O365 Administration/O365 Exchange
o Microsoft Intune
o Server Administrative Tools
o Firewalls and Switches
o VMWare
o Citrix
o Networking Protocols
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
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