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Deputy Operations Manager - Lead Employer
NHS AfC: Band 6
Main area Administrative and Clerical Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 409-6895041
Site Jubilee Court Town St Helens, Merseyside Salary £37,338 - £44,962 per annum Salary period Yearly Closing 02/03/2025 23:59 Interview date 11/03/2025
Job overview
As a Lead Employer Service, our key priorities are to ensure the efficient, professional, and integrated ‘one stop’ service for all our stakeholders including Host Trusts and our Educational Stakeholders.
The Deputy Operations Manager position will provide support to the different Team Managers across the Operations teams within Lead Employer and work with the Operations Manager to support the oversight of operations for all clients and trainees, ensuring each stage of the process is properly actioned, that trainees are onboarded correctly, correct information is processed for payments to be made, and appropriate information is communicated to all relevant stakeholders including NHS E, host trusts, and trainees.
Main duties of the job
The postholder will manage the Team Managers from the LE Operations teams, specifically LE Helpdesk, NHS Collaborative Bank, HR Governance and Compliance, Onboarding, Pay and Work Schedules, and Rotations and Contracts.
Monitoring and managing these teams in line with standard operating procedures and LE operations key performance indicators to ensure adherence to legislation, relevant terms and conditions of service, NHS guidance, CQC requirements, and HR best practice.
Detailed job description and main responsibilities
KEY DUTIES
Team Management
* To ensure the LE Operations administration teams provide support generally and flexibly within the Lead Employer.
* Work in partnership with colleagues to optimise opportunities for working collaboratively towards the provision of an integrated end to end Operations Service.
* Develop and implement processes to effectively manage activity.
* Manage the Operations team managers and other direct reports by holding regular communication and planning meetings and support their continuous development through appraisal and PDP’s.
* Manage the day-to-day service of the Operations teams including the monitoring of timekeeping and attendance.
HR Service Delivery
* Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently.
* Support staff in the interpretation of relevant operations policies and procedures. Refer complex or highly sensitive matters to the Operations Manager.
* Ensure resources are effectively managed within each team.
* Contribute to the continuous improvement in the efficiency and effectiveness of LE Operations.
* Investigate complaints about the operations services, providing feedback to complainants and implementing any necessary changes to aid service improvement.
Contract and SLA Management
* Assist the Operations Manager in the development of service specifications, tenders, contracts, and Service Level Agreements for Operations Services.
* Monitor the provision of services under Service Level Agreements/Contracts and highlight performance/quality issues to the senior team.
Governance Compliance
* Ensure paper-based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies.
* Implement and monitor compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities and other HR related legislation as appropriate.
Operations Management
* Establish service standards within the Operational Team procedures and review on an ongoing basis.
* Ensure compliance with NHS Pre-employment standards and relevant legislation within the LE onboarding processes.
Person specification
Qualifications
* Educated to degree level/ or equivalent relevant work experience.
* Working towards/ willingness to work towards CIPD qualification.
Experience
* Operational HR experience gained within unionised environment including recruitment experience.
* Employee Relations experience.
* Experience of working in a HR role in the NHS or public sector organisation.
Knowledge and Skills
* Well organised and ability to work under pressure.
* Knowledge of employment law and HR best practice.
* Ability to analyse and interpret HR statistics.
* Competent user of Information Technology.
* Good understanding of the challenges affecting the NHS.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
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