Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Spa & Health Club Manager at the exclusive Culloden Estate & Spa Supported by our inspiring Spa & Health Club Manager, Judith Hogg, you will provide leadership to our Spa & Health club team, ensuring the smooth management of the spa. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have experience working in a spa or health club environment and will be able to lead, motivate and support your team members to achieve success. As Assistant Spa & Health Club Manager you will have a flexible approach as working patterns will include days, evenings and weekends as required. Typical shift patterns include 6am-2pm, 8am-4pm and 1pm-9pm. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To assist with the management of the spa for the greatest enjoyment of the guests and maximum profit contribution to the hotel. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. To ensure the team are knowledgeable about the facilities and services provided and are proactive in the sale of these to guests. To provide the highest standards of service to guests, ensuring all guest needs and expectations are met. To ensure any complaints and difficulties are dealt with courteously and in an efficient manner. To conduct Spa tours for VIPs, journalists and prospective members. To manage the membership database system, tracking monthly direct debits and monitoring annual renewals. To manage stocks and orders to meet budgetary requirements. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems. To ensure all spa/health Club staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards. To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction. To ensure the spa areas, fixtures and equipment are properly maintained and presented, to Hastings standards To ensure the security of the Spa/Health Club is maintained at all times To ensure a safe and secure environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. To assist with the recruitment, selection and utilisation of spa staff to achieve the optimum use of staff resource in line with business peaks and troughs. To help develop the Spa and Health Club business plan, projects and initiatives and to continually develop its business and market position. Any other duties as required by management. Required Criteria Previous experience of managing a team in a similar operation Have excellent customer care and organisational skills Experience in preparing rosters, wage forecasting and awareness of budgeting and cost control procedures Excellent communication and basic numeracy skills Smart well groomed appearance is essential Must have excellent attention to detail Work well under pressure and be a team player Right to Work in the United Kingdom Educated to GCSE standard or equivalent with grades A-C in English and Maths Must have previous spa/health club management experience Desired Criteria Previous spa/ health club management experience gained in a hotel Pool plant room trained Skills Needed Customer Service, Cleaning Skills, Responding to Customer Needs About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £24,750.00 per year Skills: Customer Service Cleaning Skills Responding to Customer Ne Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary