IT Support Analyst - Desktop Support - £250 per day
A Leading Investment and Asset Management Business are looking to hire an IT Support Analyst to support their Financial Advisory and Asset Management businesses in London, the Middle East and Ireland.
* 6 month initial contract (scope to roll)
* £275pd via Umbrella company (Inside IR35)
* Based in Green Park, London.
* They will expect you on-site 5 days per week (very occasional flexibility)
* The successful candidate will report to senior members of the team.
The Interim IT Support Analyst's responsibilities include (but are not limited to) the following duties:
* Providing end user support for all employees within the London office and support for remote users in the Middle East and Ireland;
* Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
* Providing IT and AV support to high profile clients and meetings;
* Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
* Maintaining records for iPhone/Mobile (inventory and billing);
* Undertaking practical and administrative tasks involved in joiners and leavers' processes;
* Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
* Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room ("MER"), IT store;
* Ad hoc project work when required and provide day to day support;
* Possible international travel on an ad hoc basis.
Qualifications and skills
* The successful candidate will have a minimum of 3 years' experience providing support in an IT environment.
* Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
* Understanding of data protection and information security requirements;
* Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
* Possess a "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative;
* Ability to prioritise, meet tight deadlines and work under pressure;
* Ability to work collaboratively as part of a team, and be punctual and reliable;
* Excellent problem solving and root cause analysis capabilities;
* Ability to maintain high standards of professional and ethical conduct
Technical skills: Essential
* Microsoft Office
* Outlook 365
* Apple iOS (iPhone, iPad etc.) Desirable
* Active Directory
* Microsoft Windows
* Basic networking skills, cabling, patching, wireless
* PC Deployment process / SCCM
* ServiceNow
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