Your newpany
With significant growth over the last number of years, our client requires a senior engineer to join their team. Finalists in the Belfast Telegraph IT awards received the highly commended award for Best Place to work in IT. Our client encourages and guides career development to include professional accreditations. They reward the team for their hard work and endeavour.
They are looking for talented, passionate people who are eager to learn, grow and advance in an innovative culture that thrives on shared success. As part of their technical team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
Main Duties and Responsibilities
1. Providing 2nd/3rd line remote support
2. Escalation point for any escalated cases from 1st or 2nd Line, dealing with complex issues until resolution
3. Work to deliver on Service Level Agreements and ensure that all support incidents are accurately recorded
4. Ensure support requests are logged correctly, and support cases are regularly updated
5. Develop and maintain support documentation on customer sites as well as internal knowledge base
6. Responding professionally and delivering excellent customer service at all times
Experience
1. Previous experience within an MSP
2. Experience supporting Office 365 and supporting products (Exchange Online, SharePoint etc)
3. Experience with Active Directory, DNS, DHCP and Group Policy
4. Experience with Windows Server Technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc.)
5. Experience supporting security appliances (SonicWALL, WatchGuard, FortiGate)
6. Experience with Hyper-V/VMWare
7. Understanding of network technologies (TCP/IP, VPN, DHCP/DNS, Firewall etc.)
8. Previous Azure experience
Benefits
1. Hybrid working
2. Highly competitive salary depending on experience
3. Professional development, coaching, mentoring and career progression opportunities
4. Family-friendly policies
5. Performance related bonus scheme
6. Holiday Allowance
7. Workplace Pension
8. Most importantly, a fun, inclusive, friendly work environment with free parking and a flexible benefit system
What to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4566796 - Roisin Byrne
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