Job Description
The Account Support Associate is responsible for providing customer support and services to clients. This involves collaborating with internal stakeholders to meet client needs and expectations, and complying with all regulatory requirements and internal policies related to customer care.
Key Tasks
* Respond to customer inquiries and resolve issues efficiently.
* Collaborate with internal stakeholders to meet client needs and expectations.
Expectations
* Deliver customer service that meets or exceeds client expectations.
* Continuously develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
The role requires a strong understanding of customer needs and expectations, and the ability to provide tailored solutions to meet these needs.