Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
The portfolio includes The Royal National Hotel which remains the UK's largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel, and The Holiday Inn, Bloomsbury.
Following a major refurbishment, The Imperial Hotel will open as ILH's flagship 4 Deluxe Hotel in 2026.
We are currently recruiting a Maintenance Team Leader for our Royal National Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team.
We don't want you to work for us, we want you to work with us and be part of our ILH Family.
With over 3,076 bedrooms and 10 restaurants across our 7 Imperial London Hotels, our maintenance team is never short of something to do. As a Maintenance Supervisor, you will be responsible for ensuring our Royal National is well presented and maintained while ensuring both the effective running of the hotel and an exceptional guest experience.
You will coordinate daily tasks and any other scheduled maintenance activity with the team so that requests are managed promptly and in a timely manner, while operating in a safe and efficient way according to all H&S legislation and company policy.
What you'll be doing:
* Assign daily workload, planning, and other scheduled day-to-day maintenance activity and preventive maintenance workload for a team of shift engineers, painter/decorators, and supervise contractors where necessary.
* Regularly inspect all aspects of hotel equipment, services, buildings, and plant to ensure they are maintained to the best standard in line with H&S legislation and company guidelines.
* Liaise regularly with Hotel Manager and other HODs to understand daily workload and other scheduled maintenance activity.
* Maintain current and working knowledge of all building maintenance systems, including plant rooms, electrical equipment, and fire safety systems, carrying out regular inspections and supervising the implementation of maintenance standards and procedures.
* Ensure that all team members are working in line with security and H&S procedures and using all equipment with proper operation and safety procedures.
* Recruit, train, and develop the team by providing day-to-day coaching of team performance to ensure KPIs are met. Carry out performance reviews to support individual development and management of poor performance.
What we'd like from you:
* Previous managerial or supervisory experience in a similar maintenance position, ideally within a hotel environment, large retail outlet, or building management services role.
* Ability to perform basic electrical, plumbing, decoration, and carpentry tasks; any trade qualifications in NVQ level 2/3 electrical, plumbing, or heating would be advantageous.
* Up-to-date knowledge on Health and Safety laws and regulations promoting a safe working environment at all times.
* Able to manage a varied workload with the ability to work under pressure and react quickly to resolve any issues.
What you'll get in return:
* 28 Days Holiday pro-rata, increasing with length of service up to 33 days.
* Free meals on duty.
* Uniform & dry-cleaning.
* Workplace pension scheme.
* £300 Refer a Friend Scheme.
* Employee recognition.
* Employee awards.
* Social events.
* Interest-free Season Ticket Loan / Travelcard Loan.
* 50% discount for friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
* Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
* Shopping discounts across several high-street brands and online retailers (via Each Person).
* Nursery Scheme via Each Person (subject to eligibility).
* Early Pay - Instantly access a portion of the pay you've already earned.
* Mental health first aiders support & well-being.
* Employee Assistance Programme - Supported by Hospitality Action.
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