Who You Are You are a dynamic and experienced professional capable of thriving in a challenging team environment. You possess a background in customer service and have collaborated with various agencies to ensure high levels of service. Your skills include resolving complex queries, administering the right to buy process, managing intricate caseloads, and handling complaints. You possess a thorough understanding of housing legislation related to sales and acquisitions and have proven marketing and sales skills. You have excellent communication abilities, both written and oral, and can present complex issues clearly. You're adept at prioritizing workloads, multitasking, and working to strict deadlines. Flexibility is key, as you will be expected to work during evenings and weekends, attending various forums and meetings. A good educational background with ideally a housing management qualification supports your professional capabilities. What the Job Involves As a Sales and Acquisitions Officer, you will deliver effective services to assist tenants in purchasing Tower Hamlets Homes stock while ensuring a smooth and positive tenant experience from query to sale. This includes processing Right to Buy sales, managing resales, additional land and loft sales, and handling leaseholder alteration requests. Protecting Council assets and public funds is crucial, alongside advising tenants on financial arrangements, linking them with financial services, and safeguarding them against deferred sale companies and illegal lenders. You will handle complex correspondence and stage 1 complaints, and take responsibility for managing your own workload to meet deadlines. Participation in Leaseholder Forums, estate surgeries, and neighborhood meetings is essential, along with conducting tenancy audits. Keeping up to date with legislative changes and professional development is required, ensuring adherence to health & safety and promoting diversity and safeguarding practices.