Responsive Repairs and Voids Team Leader
Job Title – Responsive Repairs Team Leader
Contract – Permanent
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children’s Homes across the Authority.
As a Team Leader you will:
* Provide effective management, direction and coordination regarding resources, workloads, processes, and projects.
* Have excellent communication skills both verbal and written.
* Have the ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.
* Ability to understand various charging methods including schedule of rates to ensure commercial performance is achieved.
About the Role:
This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.
Examples of the type of work involved:
* Support the Team Manager in maintaining the day-to-day operations of the service.
* Be responsible for undertaking daily supervisory and line management duties for a team of trade operatives.
* Undertake site visits and surveys.
* Provide support and guidance to team members.
In addition, ideally you will have a proven track record of working as part of a dedicated team and be effective in managing competing priorities and workloads, responding quickly and appropriately to changing needs and be able to demonstrate excellent organisation and influencing skills.
What we offer you:
We take pride in offering the best employee experience, with benefits including:
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to help you boost your wellbeing and make your money go further.
How to apply:
Apply for this job online. Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Job Description
Job Purpose: To support the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focused responsive repairs or void service.
Responsibilities
* Assist the Team Manager to deliver business improvement plans, focusing on a range of activities which will deliver Value for Money services to customers and contribute to the delivery of Council priorities.
* Undertake daily supervisory and line management duties including provision of appropriate tools, resources and equipment.
* Ensure all relevant Health & Safety procedures are being followed and monitored on site and recorded/reported as required in line with CDM 2015.
* Responsible for cost control within the team ensuring costs and value of works are recorded accurately and promptly.
* Provide advice and maintain an up to date expert awareness and knowledge of a comprehensive range of repairs, maintenance, installation methods, current legislation and new innovations as required.
* Assist in organizing and planning workloads to ensure that available resources are being deployed effectively.
* Ensure contract management plans are adhered to and assist with the service and contractor review meetings.
* Provide support and guidance to team members with day to day issues in line with LCC policies and procedures.
* Undertake site visits and surveys to determine requirements and provide feedback as appropriate.
* Train, coach and mentor staff including Apprentices.
* Maintain positive relationships with staff and trade union representatives.
* Ensure that all operatives and sub-contractors are working to achieve departmental key performance indicators.
* Assist with investigating and resolving complaints regarding the service.
* Assist in the development and review of appropriate risk assessments.
* Investigate and report on incidents and accidents to identify the cause and take corrective action.
* Maintain a high level of personal effectiveness and uphold the name and reputation of Leeds City Council.
* Ensure that work is delivered in line with Business Continuity and risk management procedures.
* Contribute to strategy and workforce planning as required by the service.
* Ensure all activities are delivered in accordance with legal and regulatory requirements.
* Work flexibly across the Leeds Building Service to respond to Service priorities as needed.
* Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
* Be aware of and comply with Leeds City Council policies and procedures.
Qualifications:
* A full driving license is essential for this role.
* A H&S qualification would be advantageous for the role; however, as a minimum SSSTS/SMSTS will be required.
Essential requirements:
* Ability to provide effective management, direction and coordination regarding resources, workloads, processes and projects.
* Ability to manage and monitor performance effectively and provide clear objectives.
* Excellent communication skills, both verbal and written.
* Ability to resolve potential conflict and to gain cooperation and trust.
* Ability to supervise, direct and motivate staff.
* Strong customer care focus and ability to communicate effectively.
* Ability to manage competing priorities whilst delivering on a range of service objectives.
* Ability to use IT applications (Word & Excel) and management information systems.
* Ability to produce work of a high standard with attention to detail.
* Ability to use own initiative to develop solutions to complex issues.
* Ability to understand various charging methods to ensure commercial performance is achieved.
* Able to work flexibly across different work locations.
Knowledge Required:
* A good understanding of building regulations and their practical application.
* An understanding of the role of Elected Members within the Council.
* An understanding of the diverse needs of communities and neighbourhoods.
* An understanding of landlord legislation with particular emphasis on repair and maintenance obligations.
* An understanding of responsibilities in terms of Health and Safety.
* An understanding of employment policies including improving attendance and disciplinary procedures.
Experience Required:
* Experience of working within a repairs and void service relevant to the post.
* Experience of reporting to and working effectively with a range of colleagues and partners.
* Experience of problem solving, individually and in a group setting.
* Experience of managing and developing staff to achieve objectives and outcomes.
Desirable Requirements:
* Relevant Health & Safety Qualification e.g. SMSTS, SSSTS, IOSH, NEBOSH.
* Experience of supervising operational staff.
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