- Answering customer queries: Communicating via email, WhatsApp and Live Chat. Provide prompt and knowledgeable answers in a polite manner.
- Resolve complaints efficiently: Call and/or escalate severe and/or urgent queries.
- Provide product and website information: Stay up to date with new products, company social media and product specifications.
- Processing paperwork: Held orders, quality control orders and urgent queries.
- Staying on top of daily department tasks.
- Processing refunds, including partial and cancellations. Ensure precision throughout.
- Adhering to any budgets implemented within department.
- Communicating with colleagues: Ensure lines of communication with logistics, warehouse, QC and returns are strong at all times. Utilise their knowledge to answer queries.
- Following guidelines and training when using softwares. Communicate with stock and logistics managers with regards to any queries on this platform.
- Maintain a high customer satisfaction through customer surveys.
- Greet and assist customers who come to collect their orders.
Full time, 40 hours per week:
Monday: 8am - 4pm
Tuesday: 8am - 4pm
Thursday: 8am - 4pm
Friday: 8am - 4pm
Weekend and evening coverage may be required depending on the needs of the department.
Pay: £12.75 per hour
Additional pay:
* Yearly bonus
* Company events
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Knutsford: reliably commute or plan to relocate before starting work (required)
* Ecommerce customer services experience
Seniority level
* Entry level
Employment type
* Full-time
* Industries: Retail
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