Learn As You Earn – Life changing careers with Amazon Apprenticeships A qualification and a career at the same time? That’s a bit like having your cake and eating it, right? But it really doesn’t have to be one or the other. Learning and earning within an apprenticeship means you get both – a qualification and a career. Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. Our teams are crucial in ensuring that we continue to deliver and innovate for customers. We have big plans and want to continue to develop and retain the best talent. Amazon apprenticeship schemes are aimed at people who have a passion for learning and want to start a career now – or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you. Key job responsibilities As a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviors to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies. A day in the life As an IT Support Apprentice at Amazon, you’ll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network. You will work towards the Information Communications Technician (Support Technician pathway) apprenticeship Level 3 standard You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Your apprenticeship will be made up of; • Virtual classroom/virtual based training to cover knowledge, • On-the-job training in an Amazon Fulfilment Centre • Online learning • Mentoring from IT team members. Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data and problem-solving techniques, teamwork, communication, and presentation skills. You will work alongside the team supporting with day to day tasks learning how IT works at Amazon and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers. The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. Once you have successfully completed you will be able to apply for relevant roles across the business. You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge. Modules will include: • Introduction and Core ICT principles • Core Networking Principles • Windows Operating Fundamentals • AWS Cloud Modern Workplace Administration & Advance IT Principles About the team Amazon is the perfect place to start your career in IT. IT Support apprentices can work across a number of teams in Amazon working with managers to help deliver big or small projects successfully. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or across a group of sites.