Summary
This interesting & practical apprenticeship will equip you with a skillset that translates to a real career in telecoms and the emerging world of unified communications. Duties incl basic cabling, Wi-Fi technology, Wi-Fi Surveying, Installation & diagnosis. You should be enthusiastic for technology & willing to help people with technical problems.
Wage
£14,722.50 to £23,809.50 a year
Pay will depend on age and experience. There will be pay increases during the apprenticeship, as technical skill milestones are reached.
Training course
Information communications technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30 with 1 hour lunch.
37 hours 30 minutes a week
Possible start date
Wednesday 14 May
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Networking concepts and diagnostics
* Router configuration and diagnostics
* Panasonic/NEC and 3CX PBX configuration, installation and diagnosis
* 4G and 5G technology Router implementation
* Unified Communications Strategy
* MS Teams/Telecoms integration
* Broadband Technology - Setup/diagnosis
* SIP Trunk Technology - Setup/Diagnosis
* SIP to ISDN30 Gateway configuration, installation and diagnostics
Where you’ll work
CALLIDUS HOUSE
202-204 CIRENCESTER BUSINESS PARK
LOVE LANE
CIRENCESTER
GL7 1XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CIRENCESTER COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Information Communications Technican Level 3 Apprenticeship Standard
* In house training on the job and from commercial courses
* Online BCS training resources via Cirencester College
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 9-4/A*-C)
* IT/ICT (grade 9-4/A*-C)
* Maths (grade 9-4/A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
* Good listener
* Ability to multi-task
Other requirements
There may be some occasional customer site work as part of your training, but you will be accompanied by a qualified co-worker who will be mentoring you during such visits. A driving licence would be a very useful asset.