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Commercial Technical Controller, West Yorkshire
Client: Direct Line Group
Location: West Yorkshire, United Kingdom
Job Category: Finance
EU work permit required: Yes
Job Reference: 0ec17b352603
Job Views: 6
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Technical Controller (Full Time, Permanent Position)
Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office)
Let's make the most of your talent
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
What you'll be doing
* Support T&LL management team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives.
* Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims.
* Claims servicing to meet or exceed agreed SLA’s and caseload /FTE targets across all classes at all times by utilising operational performance data.
* Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms.
* Support Commercial Property Technical Claims Manager as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives.
* Support Commercial Property Technical Claims Manager with the recruitment, performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team.
* Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process.
* Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework.
What we're looking for
* Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment.
* Knowledge of Fraud and Investigation.
* Aware of Insurance Principles & Practice.
* Excellent customer service and stakeholder management skills.
* Excellent interpersonal skills.
* Ability to work to deadlines and agreed SLA's.
* Experience of mentoring and coaching others.
Hours: 35 hours (Monday to Friday, 9am to 5pm)
What we’ll give you in return:
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
* Additional optional Health and Dental insurance.
* Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
* Up to 10% performance-based annual bonus.
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
* Buy as you earn share scheme.
* Employee discounts and cashback.
* Plus many more.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business.
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