At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. We are recruiting a Scheduler based at our Sheffield office. Working in close collaboration with the Technical Co-Ordinator, the Scheduler manages the scheduling and dispatching of Field Service Technicians, ensuring not only the delivery of both our Agreement-based and Service-based Services, but also with maximum efficiency and Field Operative productivity within a geographic area. This is a customer-oriented role with specific attention to achieve an unrivalled customer experience and thus the calibre of the person will reflect this. As the contact person for our business, customer communication is the single most important aspect of this role. Part of the role, you will also coordinate, where necessary, subcontracted services, consumables and equipment rentals. You'll have demonstrable experience working in a service office environment, or a related environment. You will report to the Operations Manager. You will: Ensure that all scheduling follows our "Life Saving Behaviours" and customers specific site safety instructions. Review new agreements, verify customer assets, associated service products and labour requirements to be delivered for each agreement. Prepare, plan and schedule service requests (SR) and work packages (WP) and assign to field operatives ensuring forward and planning of agreement-based and service-based work. Ensure work is delivered within the planned hours for both agreement-based services and planned based services, then review this afterwards Create Purchase Order Requests Participation within the regular WIP meetings and implementation of actions. Update start & completion dates on anticipated labour delivery. Co-ordinating of sub-contracted services and equipment, including rentals. You Have: Customer-oriented and maintaining relationships both with customers and colleagues. Experience of working in a busy office with administration experience Geographical knowledge of the area Understanding of Profit and Loss Resolve service issues as they arise IT Skills Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.