The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously. 3. JOB DIMENSIONS Devolved responsibility for both pay and non pay budgets in the CSU Responsible for staff who may work Trust-wide across several disciplines and clinical specialties Assist in the performance management of the CSU Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review Responsible for the procurement of medical and scientific capital equipment Assist in the operational aspects of major service and capital planning Contribute to developing and sustaining capacity and capability in the CSU Lead specific project work on behalf of the Service Manager Deputise for the Service Manager, as directed 4. ORGANISATIONAL CHART 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Essential Educated to degree level or equivalent professional qualification Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma Experience of middle management level Evidence of successful operational management in a multi-professional environment Experience of day-to-day people management and ability to develop others Experience of budget planning and management Operational planning and implementation Understanding of the NHS modernisation agenda Demonstrates strong analytical skills, literacy and numeracy Negotiation and influencing skills and diplomacy Ability to communicate in a complex service Evidence of developing effective working relationships within and beyond employing organisation Effective team leader and team player Experience of strategic planning and options appraisal Knowledge of financial and commissioning frameworks Knowledge and experience of workforce and capacity planning, managing waiting lists, and delivering business plans Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc. 7. CORE BEHAVIOURS AND SKILLS Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales. Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Service Commitment to team working with the ability to take personal responsibility for difficult decision making Ability to monitor, maintain and improve service delivery Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature Possess change management skills to include service reconfiguration Ability to establish processes and systems within the CSU to develop and monitor financial and business plans across specialist services working collaboratively with other Services 8. CORE KNOWLEDGE AND UNDERSTANDING Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, ealthcare Commission, National, Local and Trust Targets Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements Work within the Trusts Capital and Corporate Planning procedures Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans Good sound knowledge and understanding of writing comprehensive business cases Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance Understanding of Commissioning, contracting and service agreements to include payment by results Understanding of management and operational arrangements in the Trust 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Actively assists in the development and management of the CSU Waste Reduction Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the Service Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation Ensures administration processes support efficient patient pathways Participates in the CSU involvement of patients and representative groups in service planning and development. Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services Identifies and leads projects to modernise and improve service delivery and patient access Participates appropriately in the investigation of complaints On behalf of the Service Manager, leads specific project work within the CSU and on cross-CSU issues Manages waiting lists, leading change where necessary to ensure targets are met Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results Assists in disciplinary and grievance matters Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from