The Role Team Leader – Customer & People Management We are looking for a dynamic Team Leader to drive performance, customer excellence, and team development in a fast-paced environment for our well respected client in County Durham. Key Responsibilities: Lead, motivate, and develop a high-performing team. Conduct regular performance reviews and coaching sessions. Manage workload distribution, recruitment, and staff retention. Foster a supportive and engaging workplace culture. Oversee customer interactions across multiple channels, ensuring exceptional service. Maintain CRM accuracy, compliance, and process optimisation. Analyse trends, generate reports, and support continuous improvement. Manage escalations, ensuring swift and effective resolutions. Monitor KPIs, ensuring service targets are met or exceeded. Collaborate with ICT and CRM teams to enhance workflows and efficiency. Uphold company policies, data protection, and health & safety standards. The Person Skills & Attributes: Strong leadership and people management skills Excellent communication and coaching abilities Customer-focused with a problem-solving mindset Proficient in CRM systems and data management Ability to analyse trends and drive process improvements Resilient, adaptable, and results-driven Next Steps Please contact for further details