Job Overview Do you have a passion for adventure? If so, we would love you to be part of the Just go family Here at thl UK & Ireland we are all about delivering a personalised experience to all of our customers. Our valued Guest Experience Specialist work as one team to create memories for our customers and deliver exceptional customer service, whatever the situation. Our Guest Experience Specialists excel in maintaining a sense of curiosity, consistently fostering ongoing enhancements. Our passion for our work propels us to consistently strive for excellence, with a dedicated focus on providing outstanding service to both our guests and crew members. Responsibilities As a Guest Experience Specialist, you will provide expert guidance to find the perfect motorhome experience for our customers. • You will anticipate any questions our customers might have about their requirements and act as a subject matter expert for our fleet, procedures and policies. • Through contact by telephone, email and chat - Manage customer queries including initial quotes, reservations, amending bookings, updating changes, upselling products/services and processing payments prior to their experience starting. • Guide our customers through providing on-site motorhome viewings when requested. • Be knowledgeable and confident on our in-house systems; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers. • Add real value to customer conversations whilst Person specification You will have previous telephone-based customer service experience, ideally within the contact centre or travel industry. Previous Sales experience would also be desirable. A genuine passion for going above and beyond for customers is required, along with excellent communication skills, an aptitude for I T packages and in-house systems. Attention to detail, resilient, flexible and a passion for working in a fast paced, dynamic environment. This role is available on a zero hours, fixed term contract basis will end on 31st October 2025. If you are successful, on joining us, we will provide a comprehensive training and induction programme in order to give you the tools to perform Pay: £12.00 per hour Expected hours: 20 per week Schedule: Monday to Saturday Work Location: In person Expected start date: 17/03/2025