The Mountview Practice has a full-time position available for a Receptionist to work within our Practice.
Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients.
Applicants must be available to work set shifts Monday - Friday between 0800 - 1830.
PREVIOUS APPLICANTS NEED NOT APPLY
Main Duties of the Job
You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About Us
The Mount View Practice is a forward-thinking, patient-focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.
We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.
We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.
Job Responsibilities
General Administration
* To have a thorough knowledge of all practice procedures
* Pulling/filing notes for surgeries and updating as necessary
* Processing and distributing incoming and outgoing mail
* Filing and retrieving paperwork/correspondence, including filing to patient records
* Computer data entry, processing and recording information in accordance with practice procedures
* Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
* Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
* To participate in any continued in-house training or external training courses as may be considered appropriate for your role.
* To participate in practice meetings unless you are unable to do so because of absence.
Reception
* Receiving patients, consulting with members of the practice team
* Be able to cover all reception positions as necessary
* Taking messages and passing on information
* Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Provide necessary information to patients wishing to register at the practice
* Scan hospital letters and diagnostic reports daily
* Photocopy patients' notes for the purposes of medical reports
* Ensure that the system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
Appointment System Management
* Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
* Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details.
Arrange transport to hospital appointments for housebound patients.
Medical Records Management
* Retrieve and refile records as required, following records management processes.
* Ensure correspondence, reports, results, etc., are filed in the correct record.
Processing repeat prescriptions in accordance with practice guidelines.
Open any incoming mail and frank any outgoing mail.
Consultation Room Preparations
* Clearing and re-stocking of consulting rooms as required
* Consulting rooms prepared in readiness for each consulting session.
* Rooms are checked at the end of each consulting session and left tidy and secure.
Person Specification
Qualifications
* Good level of education
* Willingness to undertake further training to enhance the role
Values and Behaviours
* Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
* Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
* Looks for collective success, listens, involves, respects and learns from the contribution of others.
* Uses evidence to make improvements, increase efficiencies and seeks out innovation.
* Actively develops themselves and others.
* Ability to solve problems.
* Good time management able to prioritise a large volume of work.
* Good organisation skills.
* Good telephone manner.
* Ability to use own initiative.
* Self-motivation.
* Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
* Ability to liaise with other agencies, statutory public services or independent agencies.
* Used to working in a busy environment able to work under pressure with interruption.
* Adaptability, flexibility and ability to cope with unpredictable environment.
* Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
* Professional, calm and efficient manner.
* Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
* Highly motivated with ability to influence and inspire others.
* Ability to work independently.
* Team player.
* Punctual and reliable.
* Smart appearance.
* Understanding of common medical terminology.
Experience
* Effective written and oral communication skills with good command of English grammar and spelling.
* IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
* Experience in working in General Practice in an administrative role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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