Service Desk Advisor
Key Duties & Responsibilities
• First line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking appointments and managing schedules
• Providing excellent customer service and resolving issues in a timely manner
• Working collaboratively with the team to achieve goals and objectives
• Maintaining accurate and up-to-date records and reports
• Adhering to company policies and procedures
• Staying up-to-date with industry developments and best practices