Operations Executive - Transfers In - 12 Month FTC
* Full-time
* Office Location: Glasgow (177 Bothwell Street)
Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.
We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.
An exceptional track record of growth and innovation is driven by our core values of:Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.
We’re seeking a talented individual to join our Transfers In team in Glasgow. The role is responsible for performing the daily duties, checking, and general processing of all transfer functions in a timely manner, whilst ensuring compliance with regulatory requirements. You will also perform the daily duties, checking, and general processing of all ISA subscription requests and other related tasks.
As Operations Executive - Transfers In, your responsibilities will include:
* Ensure that all tasks are completed to a high standard and work produced within deadlines, reporting any anomalies to your line manager within agreed timescales.
* Ensure that personal and team KPI’s / KRI’s / MIR are met, assisting in the collation of MI and highlighting any issues to management.
* Respond to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant, escalating any issues as necessary.
* Log, maintain and respond to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date.
* Adopt a high-quality culture to minimise errors and ensure high-quality service levels are delivered, ensuring all work is accurate, including data input, document checking, and payments, escalating to the manager or relevant department where necessary.
* Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted in an open and transparent manner.
Skills and Experience
To be successful in this role, you should:
* Demonstrable interest in financial services, particularly investment management.
* Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel.
* Strong interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences.
* Demonstrate ability to understand and summarise complex information in a professional and concise manner and solve problems quickly with high levels of accuracy and attention to detail.
* Ability to organise workloads effectively and meet tight deadlines, with a flexible approach to team priorities.
* Respond to queries from both internal and external parties in a timely manner, providing a high level of customer service.
* Experience gained within a financial services institution, especially in Operations, is advantageous but not essential.
* For candidates with no relevant experience, Scottish Higher / GCSE’s (or equivalent) at level C or higher in relevant subjects.
As a colleague here at Evelyn Partners, you will have access to benefits that include:
* Private medical insurance
* Life assurance
* Pension contribution
* Generous holiday package
* Option to purchase additional holiday
* Shared parental leave
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity, and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
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