Countess of Chester Hospital NHS Foundation Trust
An opportunity has arisen within the Planned Division for a Medical Secretary. The post holder will work within the Trauma and Orthopaedics Team within The Countess of Chester Hospital. In this role, the post holder will provide secretarial and administrative support to the Consultants and wider team.
We are looking for a highly motivated individual to provide a high standard of audio typing and clerical support. The successful candidate must be able to work using their own initiative, but also as part of a team.
Excellent communication and administrative skills are essential for this role, along with a keen eye for accuracy and detail. Organisational skills are also essential. Consultant diaries and associated clinical activity must be kept up to date to ensure the service we provide to our patients runs smoothly and efficiently.
A working knowledge of general office procedures and Microsoft packages is required, but full training will be given in the use of Medisec and EPR+ software. Knowledge of medical terminology would also be an advantage.
Main duties of the job
* To provide a comprehensive secretarial service to the consultants as part of the secretarial team, managing a busy workload and shifting priorities.
* To deal with enquiries from patients, relatives, GPs, and hospital staff in an effective, timely, and sensitive manner, answering queries and resolving problems appropriately while ensuring patient confidentiality is maintained at all times.
* To type clinic letters, referrals, and other correspondence using digital dictation, prioritising urgent and Fast Track correspondence while also maintaining awareness of Trust targets for outpatient letters.
* To participate with the team in administering the Email Advice service, including logging activity within time limits and accurately recording clinical advice on the electronic patient record.
Person Specification
Qualifications
* NVQ Level 3 or equivalent
* GCSE Standard English or equivalent
* RSA Typing III
* Audio/Short Hand Typing Qualification
* AMSPAR Medical Secretarial Diploma or Equivalent
Knowledge and Experience
* Touch typist
* Recent secretarial experience
* Knowledge of Microsoft Office Packages
* Experience as medical support secretary or medical audio typist
* Knowledge/experience of specific patient administration systems
* Knowledge of Medical Terminology
* Knowledge of NHS or other health/social care settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Good luck with your application.
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