Job summary
We are looking to employ a hardworking, conscientious individual who will work as Team Administrator within the York and Selby NHS Talking Therapies Team.
The successful candidate will be required to provide comprehensive administrative services to the Talking Therapies Team, including dealing with both incoming and outgoing telephone calls, booking appointments, managing busy central team inboxes, uploading patient referrals in a timely way, ordering stationary and travel bookings as well as general office duties.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work.
They will have an eye for detail, be organised and work to a high degree of accuracy whilst in a very busy role.
As a team player, you'll be able to be flexible and also prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential, as full training will be provided.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. They will be able to effectively and clearly communicate with colleagues, service users and their families.
You are required to have NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale) good standard of English and Mathematics; experience of working in a busy administrative environment and be proficient in the use of MSOffice with experience of patient records systems.
About us
We are the York and Selby NHS Talking Therapies Service, a Primary Care Service that provides therapeutic interventions for individuals with common mental health difficulties such as anxiety and depression.
Our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for whilst aiming to provide timely treatment.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Date posted
22 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year (pro rata) per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
346-NYA-214-24
Job locations
Huntington House
Jockey Lane
York
YO32 9XW
Job description
Job responsibilities
The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support the team.
The NHS Talking Therapies team offers out of hours appointments so the flexibility to work evening hours to support clinicians is essential.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Experience
Essential
3. Significant previous Admin experience
Desirable
4. Previous Admin experience within mental health environment
Skills Knowledge
Essential
5. Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
6. Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
7. Understanding of confidentiality and the associated legal and policy requirements.