Corporate Front of House Security Officer
Role: Corporate Front of House Security Officer
Shift Pattern: 14:00-21:00 Monday to Friday, must be able to work a Saturday once a month. (Early shift/late available to cover holidays)
Pay: £12.00 per hour
Location: Maidstone, ME14
Company Overview:
Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements across an array of sectors including educational settings, healthcare, charitable organizations, corporate management, warehouse distribution, social housing, utilities, and retail parks.
The role of a Front of House Security Officer combines security and customer service to create a safe and welcoming environment for visitors and staff. Here is a breakdown of the core duties and essential skills required for the role:
Key Duties
1. Visitor Management:
* Welcome and greet all visitors professionally.
* Control access to the building, ensuring only authorized personnel and visitors enter.
* Notify the relevant personnel of visitor arrivals and assist with any visitor needs.
2. Record Keeping and Compliance:
* Maintain accurate entry and exit records, ensuring compliance with security protocols.
* Keep logbooks and registers up to date to ensure accuracy and accountability.
3. Communication:
* Answer incoming phone calls promptly, addressing inquiries and providing assistance.
* Send emails to clients and assist with administrative tasks as needed.
4. Safety Monitoring:
* Monitor and ensure all visitors sign in and out as required.
* Conduct regular patrols of the premises to identify and address any security or safety issues.
* Lock and unlock barriers for deliveries and control access points as necessary.
5. Mail Handling:
* Receive, process, and distribute incoming mail and deliveries.
Essential Skills and Experience
* Professional Appearance: Present a well-groomed, professional appearance to inspire confidence in visitors.
* Customer Service Orientation: Exhibit strong customer service skills to handle visitor needs courteously and effectively.
* Communication Skills: Strong verbal and written communication skills are essential for addressing inquiries and coordinating with staff.
* Proactive Mindset: Demonstrate a proactive approach, with a strong work ethic and problem-solving attitude.
* SIA Licence: Possession of a valid DS SIA (Security Industry Authority) licence is required.
This role requires a blend of customer service, administrative duties, and security-focused responsibilities to ensure the smooth operation and safety of the building's front-of-house areas.
City Group is committed to fostering a diverse and inclusive workplace. We welcome applications from all candidates, regardless of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age. #J-18808-Ljbffr